Ocotillo - Phoenix

A cringe worthy experience at a restaurant that should have better trained staff for the price point. This was a perfect example how one very poorly trained, un... read more A cringe worthy experience at a restaurant that should have better trained staff for the price point. This was a perfect example how one very poorly trained, unqualified waiter can ruin the entire experience at what *should* be a fantastic restaurant. When a group of 5 friends planned to meet in Phoenix this month, I didn 't hesitate to make us a reservation at Ocotillo, having previously been there. Here 's how it went: Everyone immediately loved the ambiance and the feel of the place as we walked in and were promptly seated outside. We were all excited by the menu. And then we waited.... and waited. A very harried waiter finally showed up, opening with Have you guys been helped yet? Sorry, I 'm really slammed. It went downhill from there. Drinks took forever to arrive, and he blamed the bar for being backed up (we noticed two bars were open, neither of which appeared to be busy). He apparently had also registered the wrong table for us, as runners brought our appetizers to a table two over from us, and then confused, tried to bring them to other tables around us, before going back inside to check with our waiter. Our entrees, when they arrived 90 minutes after we were seated, were fantastic. So, no complaints about the food itself as great as advertised. But our waiter checked in with us infrequently, hurriedly taking a second drink order for 2 members at our table and ignoring or forgetting to check with the rest of us. At the end of the meal, he apologized again for the delays, blaming the rest of the staff. I felt embarrassed for your restaurant, and for myself for recommending it. Look, if you are going to charge $90 for a ribeye, your service all around needs to be much, much better.

What a great place! Everything was comfortable, upscale, yet approachable. Great meal after work with my sweetheart. read more What a great place! Everything was comfortable, upscale, yet approachable. Great meal after work with my sweetheart.

Very underwhelming. The food came out cold on multiple courses. The filet mignon dish was way too salty. The drinks were watery. The service was extremely slow... read more Very underwhelming. The food came out cold on multiple courses. The filet mignon dish was way too salty. The drinks were watery. The service was extremely slow even when empty. The ambiance was nice but that is all I would recommend.

Menu doesn’t match what they serve. Charged us the price for two 2018 bottles of wine and served us two 2022 bottles and refused to acknowledge their mistake or... read more Menu doesn’t match what they serve. Charged us the price for two 2018 bottles of wine and served us two 2022 bottles and refused to acknowledge their mistake or discount anything for the difference. Their response was well that 's unfortunate. We didn 't want anything for free just a fair price adjustment on a bill that was for 16 people. Food: 5 Service: 1 Atmosphere: 5 Price per person: $100+

Very disappointed with service. Food was good but no warning regarding spiciness, no accommodations if you can’t tolerate the dish, you pay regardless. Be caref... read more Very disappointed with service. Food was good but no warning regarding spiciness, no accommodations if you can’t tolerate the dish, you pay regardless. Be careful of upselling too! Food: 4 Service: 1 Atmosphere: 5 Price per person: $50–100