Chili's Grill - Phoenix

We arrived at the restaurant at 7:30 and there was only one couple ahead of us. There were 9 open tables but we were told there was a one hour wait. It wasn't v... read more We arrived at the restaurant at 7:30 and there was only one couple ahead of us. There were 9 open tables but we were told there was a one hour wait. It wasn't very busy, so we wondered why we were left waiting. Perhaps there was a staff shortage due to the current circumstances. Despite the slow service, the staff at the door was friendly and the restaurant was clean. Once we were seated, the serving staff was very nice and the food came quickly. However, the kitchen staff was slow and our table was filling up with dirty plates. My burger was falling apart, but it was still tasty. Unfortunately, we encountered a roach in the bathroom and the lime in my drink was not fresh. I was considering giving the restaurant 4 stars until these incidents. Hopefully, the restaurant can find solutions to their staffing issues. Finally, I would like to thank the hardworking staff for their efforts.

Yesterday, 7 people in my party and the curv haired kerl with glasses in the front would not sit up because only 5 people were there in my party. So before I ca... read more Yesterday, 7 people in my party and the curv haired kerl with glasses in the front would not sit up because only 5 people were there in my party. So before I called the wut, the people sat down a party waiting for the group, but could not put us? So I called the manager who has a young haircut. she came out so irate and escalated. she always talked about me, I want to argue. I called a lousy. it's sad as a customer I had to deescalate the situation. this is bad management for a manager who wants to fight a customer. So all this drama was so unnecessary, they lied and said that they couldn't take us because our whole party wasn't there, but still they set us up? so clearly the “policy” is not present. no accountability. but our server was amazing props for them!

This is the closest Chilis to my house so I go here somewhat often. I get sat in Angels section pretty often and I'm always happy to have him as my server. He's... read more This is the closest Chilis to my house so I go here somewhat often. I get sat in Angels section pretty often and I'm always happy to have him as my server. He's always greeting us with a smile and is very helpful in getting us what we need and making really great suggestions. Request him and tip him big!

Wendy offered exceptional service in both languages. read more Wendy offered exceptional service in both languages.

Review of Thomas at the 75th Avenue location: The service here surpassed even that of Scottsdale! From the moment we arrived, we were welcomed by not just one,... read more Review of Thomas at the 75th Avenue location: The service here surpassed even that of Scottsdale! From the moment we arrived, we were welcomed by not just one, but two servers, along with attentive management. As individuals with experience in the service industry, both seasoned and newcomers, we were truly impressed!