Sonic Drive-in - Phoenix

Terrible. cold pommes. did not get any of the sauces we chose on the app. spent $3.00 on a shark week **** for my son about the gums and guess what. I have noth... read more Terrible. cold pommes. did not get any of the sauces we chose on the app. spent $3.00 on a shark week **** for my son about the gums and guess what. I have nothing but a disappointment at home. no ranch (searched), no ketchup (searched) was given to us on request. drive them 5 miles for a disappointment. should have stayed at home and saved the gas

I feel sad for both the employees and customers at this location. Being understaffed means underperformed to your customers expectations. Being understaffed is... read more I feel sad for both the employees and customers at this location. Being understaffed means underperformed to your customers expectations. Being understaffed is not only a management problem but it's also a global problem at the moment. These employees simply aren't paid enough to care. That sounds bad but generally if you're a manager you're an adult meaning you need to earn enough money to minimally pay the bills. At Sonic these managers don't earn enough to pay the bills. Oftentimes management is being run by kids. Kids with little to no experience in customer relations, inventory control, etc. The current situation at this location has noone winning. Customers are constantly unhappy with poor service by no fault of their own. But their unhappiness causes them to take out their frustrations on the already underpaid and overworked staff who then care less and less as more and more people chew them out for reasons out of their control.Seriously, I'm as sad as the rest of you. I loved the fact they stayed open late and I could stop for a late night treat. I miss being able to meet friends and watch the servers skate in and out with orders. But until upper management fixes the staffing issues I don't see the problems being fixed and the frustration of customers and staff will just continue to escalate.

The staff here are not very bright. They denied my use of a Sonic gift card. I just bought it and knew it had funds but they said it didn't. When I went to anot... read more The staff here are not very bright. They denied my use of a Sonic gift card. I just bought it and knew it had funds but they said it didn't. When I went to another Sonic it worked just fine. My last drink order was placed through the app so I checked in after arriving. After 5 minutes, a staff member comes out to see if he could help me. I said I am waiting for my drink order placed through the App and pointed to the screen that showed I was checked in. They apparently ignore mobile orders. This location used to be great but now it is lousy.

Just look at the other reviews about wait times. I find it hard to believe it takes over an hour to make a #3 combo. I get there is staff shortages everywhere b... read more Just look at the other reviews about wait times. I find it hard to believe it takes over an hour to make a #3 combo. I get there is staff shortages everywhere but one hour for a fast food place is just not reasonable. They need to consider closing thislocation down. As of posting this it has been an hour since I?ve placed my order and have not received it yet. Edit: I arrivedand place my order at 6pm. Left at 7:15 pm. I ended up pressing the button again and asking for an update on my food as it hadbeen over an hour. The lady asked what I ordered and at that point I knew they didn?t have my food or had given it away tosomeone else. Then she proceeds to tell me it?s only been 13 minutes and they?ll have my food out shortly. At that point I lostand used some choice words letting her know I know what time I got there and ordered my food. She then said she would make freshfood. In about 2 minutes they had the food which was actually hot. I know for a fact they either left my food and never broughtit out for me or gave it to someone else as I never received my receipt either. Avoid going to this location. All other reviewshould paint a pretty good picture of how they operate.

Avoid this location with everything you have. Do not come here. I came on a Sunday and it was so slow and I waited almost 30 minutes to get food. There was one... read more Avoid this location with everything you have. Do not come here. I came on a Sunday and it was so slow and I waited almost 30 minutes to get food. There was one guy and he said he was the only person cooking and there was one girl delivering orders. Thiswas the most pathetic experience I?ve ever had and I know that I need to just keep my little coin to myself and stop wasting iton places that don?t value their customers and provide quality service. You need to hire more staff. There is no reason why yourstaff should be struggling to bring out an order after 30 minutes and have to keep apologizing because they don?t have any help.To to work and and and it says things about your. Work harder to the people. This is place is a dump.