Baskin Robbins - Petaluma

I absolutely love this place! The staff are wonderful, and they genuinely assist you in getting exactly what you want. It’s an amazing experience! read more I absolutely love this place! The staff are wonderful, and they genuinely assist you in getting exactly what you want. It’s an amazing experience!

The staff was extremely busy, but they were attentive to who entered and how they were greeted. I gave them a rating of 4 stars because the ice cream I wanted w... read more The staff was extremely busy, but they were attentive to who entered and how they were greeted. I gave them a rating of 4 stars because the ice cream I wanted wasn't available yet, which I understand is not their fault, but I was still disappointed. I suppose I'll manage.

We stopped by to pick up our usual orders of vanilla and rainbow sherbet, and I was pleasantly surprised by our experience. It was 10 AM, and the friendly woman... read more We stopped by to pick up our usual orders of vanilla and rainbow sherbet, and I was pleasantly surprised by our experience. It was 10 AM, and the friendly woman there welcomed us in with a smile and happily filled our order. I really appreciated her kindness. Cheers to the new owners! In the past, there were times when they didn’t even open until 11 AM, and I had to call the property manager three times.

I received a stale soggy cone!!!but the service was good!Lots of tweakers in the store read more I received a stale soggy cone!!!but the service was good!Lots of tweakers in the store

Absolutely terrible customer service. Literally kicked me out because I missed the trash can with my cup. Also side note, didn't spill anything or make a mess. read more Absolutely terrible customer service. Literally kicked me out because I missed the trash can with my cup. Also side note, didn't spill anything or make a mess.