Express Wok Beldon - Perth

Food: 5 Service: 5 Atmosphere: 5 read more Food: 5 Service: 5 Atmosphere: 5

The food at this restaurant is tasty and made with fresh ingredients. The place is excellent and the staff are always welcoming. I'm looking forward to returnin... read more The food at this restaurant is tasty and made with fresh ingredients. The place is excellent and the staff are always welcoming. I'm looking forward to returning in the future! Food: 5 Service: 5 Atmosphere: 5

I placed an order through the app as usual without any issues. However, when I went to pick up my food tonight, I was unexpectedly asked to show ID as proof of... read more I placed an order through the app as usual without any issues. However, when I went to pick up my food tonight, I was unexpectedly asked to show ID as proof of purchase. Despite showing the employee my app and order number, I was informed that I still needed to provide ID. I requested a refund as I didn't want to drive back home to retrieve my ID for a $20 order, but was denied initially. After speaking with a manager, I was finally allowed to take my food, even though it hadn't been prepared yet. The employee explained that there had been incidents of people using stolen credit cards to make large purchases, but I felt that requiring ID for a small order while I was physically in the store was unreasonable. Additionally, I observed Uber Eats workers in the store who only needed to show their app to receive their orders, raising concerns about the inconsistency in ID verification. I believe that the restaurant should reconsider its new policy, as many customers rely on technology for ordering and may not always have ID on hand for in-store pickups. Despite being a regular customer, I will not be returning to this establishment.

Amazing service and food here. would definitely recommend Food: 5 Service: 5 Atmosphere: 5 read more Amazing service and food here. would definitely recommend Food: 5 Service: 5 Atmosphere: 5

Obviously the girls first day. Ordered a regular vegetarian burrito bowl (double beans double rice). She gave me one scoop of rice and half a scoop of beans and... read more Obviously the girls first day. Ordered a regular vegetarian burrito bowl (double beans double rice). She gave me one scoop of rice and half a scoop of beans and told me it would be extra for more. Paid $14 for a cold scoop of rice and a bowl filled with lettuce. Hardly any sauce too. Disappointed is an understatement.I support this store regularly but won’t be coming back. Service: Take out