Dunkin' - Penfield

Coffee, Donuts, Coffee & Tea

Dunkin' in Penfield, NY is an American restaurant with a respectable 3.6-star rating. Open today from 5:00 AM to 7:00 PM, Dunkin' offers a diverse menu featuring a variety of delicious vegetarian options. Call (585) 586-1520 to inquire about the current restaurant availability or to make a reservation. Order your favorite meals from Dunkin' through DoorDash for a convenient dining experience. If you're looking to explore other dining options, consider checking out Hong Wah Restaurant and Starbucks. Share your favorite dishes and leave a review to let us know about your dining experience!.

Last update: 11.12.2025 from: Rob

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★ 3.9 / 5 from 1022 reviews

At this local Dunkin', experiences appear to be a mix of highs and lows. While some patrons commend the friendly staff and convenient location, frustration surfaces over inconsistent service and missing items. Complaints about unprofessional management and cold food have left customers disheartened, leading some to consider alternatives nearby. However, the warmth of certain employees, celebrated for their exceptional service, stands in stark contrast to others. Despite issues with orders and management, a few loyal customers express their appreciation for specific team members, indicating that while the restaurant has its challenges, there are glimmers of positivity amidst the concerns.

Jan 24.06.2022 - 09:07

★ ★ ★ ★ ★

The food was not half as good as other stalls. Drinks were not properly made and they gave us a part of our order still frozen. will not come back and I do not recommend.

Rosalind 24.06.2022 - 09:07

★ ★ ★ ★ ★

I had a stressful day at work, thought I'd pop in for a pick-me-up. And the staff were SO NICE. Literally, just so nice and angels, all of them. I can't remember names but this one girl, she had very nice nails and made my drink so pretty, she was so friendly!! Thank you so much I really appreciate it!!

Bessie 24.06.2022 - 09:07

★ ★ ★ ★ ★

Ordered a bagel toasted with cream cheese and got a bagel toasted NO cream cheese. Went back in to get the cream cheese and the rest of of order and received horrible service. They put next to no cream cheese on the bagel. NOT going back to this Dunkin!!!

Rob 12.03.2024 - 15:22

★ ★ ★ ★ ★

This Dunkin' location is nice and conveniently situated.

Ashley 26.02.2024 - 22:18

★ ★ ★ ★ ★

I went to the drive thru 10 minutes before close and they told me they were closed. When I asked, oh, I thought you closed at 7 they ignored me until I left. That 's not how you handle customer service, especially during the holidays.

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