Panera Bread - Penfield

Not bad! Not bad at read more Not bad! Not bad at

Wrong order. Slow service. Not helpful! read more Wrong order. Slow service. Not helpful!

Make sure to double-check your orders! This is the third time my order has been incomplete. Twice they forgot the cookies I ordered, and I didn’t have time to c... read more Make sure to double-check your orders! This is the third time my order has been incomplete. Twice they forgot the cookies I ordered, and I didn’t have time to check everything before getting home. This time, they didn’t bring the $8 smoothie from the drive-thru. When you have kids in the car, the drive-thru is the obvious choice. The manager seemed very annoyed when apologizing, even though it was his mistake. He was reluctant to give me his boss’s contact information. Now I’m reaching out to corporate and asking for Brian. Panera, you owe me money—the missing cookies were disappointing, but forgetting an $8 smoothie is completely unacceptable.

Good food but really read more Good food but really

The ordering process needs to be more efficient, as it currently takes too long—long enough to potentially cause someone to miss their work lunch break. Despite... read more The ordering process needs to be more efficient, as it currently takes too long—long enough to potentially cause someone to miss their work lunch break. Despite its reputation, this is essentially a fast food spot with an unacceptably slow ordering experience.