Dunkin' - Penfield

Coffee, Donuts, Coffee & Tea

Dunkin'

★ 3.6 / 5 (1120 reviews)

Dunkin' in Penfield, NY, is an American restaurant with an overall rating of 3.4 stars. Operating hours are from 5:00 AM to 7:00 PM. For inquiries or reservations, call (585) 421-8014. Enjoy a variety of delicious vegetarian options on the menu. Looking for more similar menus? Check out Salvatore's Old Fashioned Pizzeria and Don's Original Restaurant Pub. Share your dining experience by leaving a review!.

Last update: 17.01.2026 from: Daved

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★ 3.6 / 5 from 1120 reviews

At this Dunkin' location, customer experiences vary significantly. While some patrons express frustration over slow service, incorrect orders, and unprofessional staff interactions, others rave about the swift, friendly service and consistent quality they receive. Negative encounters highlight issues such as lengthy wait times and unfriendly staff, creating a frustrating atmosphere that leaves customers disheartened. Conversely, loyal fans celebrate the efficient team and accurate orders, praising it as their go-to spot. Ultimately, this restaurant embodies the spectrum of service, where quality can depend on the staff present on any given day.

Elenora

24.06.2022

★ ★ ★ ★ ★

This is the worst Dunkin I’ve ever been to. I stopped going here for two years and went back today thinking maybe they have different employees who actually care but I was sorely mistaken. I never get the correct order. Anytime I ask them to fix it I get attitude. And today when I went in everybody was talking about licking butts and checkin each others cracks for Covid. Needless to say by the time I left I wasn’t even hungry for my food. I tried calling the store to speak to a manager and nobody answers the phone. I stood in their lobby listening to the phone ring Nobody stopped to answer it. I stood at The front counter for five minutes before anybody even came over to get my order. I don’t know who runs this store but they need to be fired!