Dunkin' - Penfield

This is the worst Dunkin I’ve ever been to. I stopped going here for two years and went back today thinking maybe they have different employees who actually car... read more This is the worst Dunkin I’ve ever been to. I stopped going here for two years and went back today thinking maybe they have different employees who actually care but I was sorely mistaken. I never get the correct order. Anytime I ask them to fix it I get attitude. And today when I went in everybody was talking about licking butts and checkin each others cracks for Covid. Needless to say by the time I left I wasn’t even hungry for my food. I tried calling the store to speak to a manager and nobody answers the phone. I stood in their lobby listening to the phone ring Nobody stopped to answer it. I stood at The front counter for five minutes before anybody even came over to get my order. I don’t know who runs this store but they need to be fired!

Went to same location but to Don's Original...great burgers! read more Went to same location but to Don's Original...great burgers!

Severely overpriced. 4.53 for an very average quality macchiato means I'll never be coming back. read more Severely overpriced. 4.53 for an very average quality macchiato means I'll never be coming back.

Having to wait 40 minutes plus in the drive through lane is insane. read more Having to wait 40 minutes plus in the drive through lane is insane.

Most Dunkins can be a little overburdened. Because hey, they're Dunkin, who doesn't need their coffee from there? (Kiss it Starbucks fans). This location is a h... read more Most Dunkins can be a little overburdened. Because hey, they're Dunkin, who doesn't need their coffee from there? (Kiss it Starbucks fans). This location is a hidden gem. Fast, efficient, great crew and great service.