Taco Bell - Pendleton

I've been a manager of a fast food restaurant for 20 plus yrs and I would have been very disappointed in my staff if I was the manager of this taco bell. I'll s... read more I've been a manager of a fast food restaurant for 20 plus yrs and I would have been very disappointed in my staff if I was the manager of this taco bell. I'll start out with the easiest one my cheese roll up sprinkled cheese on me when I picked it upbecause it was not steamed at all. But the biggest problem was the girl taking the order only replied with is that it like letme order. Am I bothering you? I pulled up to the window to what I can only assume is the same girl only telling me the totaltaking the card and handing it back I had to ask for the receipt. She didn't say another word this whole time. Hands me thefood and closes the window. I get being under staffed and busy. But the rushing of guests and not talking at all was very offputting. I had a friend in the phone and after my order was taken they even replied that was rude.

After having been told to use screen instead of taking our order in person ????2 employees came out from back to chat up w/ a customer who walked in after us. S... read more After having been told to use screen instead of taking our order in person ????2 employees came out from back to chat up w/ a customer who walked in after us. Supposedly the did a phone order got their food before. Also witnessed boy taking multipledrive up orders our screen oder still not checked ????we have to get to our destination Boise, Idaho need to eat as it'sgetting late already ???? even told him we can see what you're doing. Heard a bunch of commotion in back about not findingtomatoes....Really?!???? Geez who's managing this place. Got an apology finally got our food. 30 min. ????

Did not like the fact that you are STRONGLY suggested to order on a screen upon walking in the restaurant. We found it somewhat difficult to navigate and asked... read more Did not like the fact that you are STRONGLY suggested to order on a screen upon walking in the restaurant. We found it somewhat difficult to navigate and asked an employee if she would just take our order. Her reply was, How are we supposed to make thefood and wait on people at the same time? I couldn 't believe it, especially, since we were the only two customers inside. Yes,there were people in the drive thru, and perhaps people ordering online, but at least 5 employees that I could see were present.To this woman 's credit, she did end up taking our order and eventually apologized. I worked for Taco Bell a few decades ago, andit is a lot of work, but customer service is a big part of it!

We?ve been waiting for 40 mins in the lobby for our food. Seen countless orders go to the drive through. Seems as though the workers give no care, they are mose... read more We?ve been waiting for 40 mins in the lobby for our food. Seen countless orders go to the drive through. Seems as though the workers give no care, they are moseying around. Seen 6 people go up to get their missing drinks they were not given. Just a badtime. At least my food was good

Honestly disappointed at this location I was sent to a kiosk instead of being able to order with a human , it prevented me from ordering for myself at all. I ma... read more Honestly disappointed at this location I was sent to a kiosk instead of being able to order with a human , it prevented me from ordering for myself at all. I make several substitutions to accommodate my gluten intolerance. The kiosk does not off thesesubstitutions. Will not go in again.