Kfc - Pecos
Kfc
Description
At this restaurant, the quality of food often shines, with dishes served hot and fresh, showcasing a delightful presentation. However, service inconsistency raises concerns, as customers have reported long wait times and order mix-ups, particularly with side items and utensils. While the cheerful and eager staff strive to provide a pleasant dining experience, some encounters reveal areas in need of improvement, such as management of the drive-thru and uniform appearance. Overall, with a focus on enhancing service efficiency and consistency, there is potential for the restaurant to elevate the customer experience significantly.
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Feedback
The staff here are fantastic, and the food is deliciously presented in a modern style. Everything was served hot and fresh. To the KFC Management/CEO: It’s time to reconsider the uniforms. While reviews often focus on the food and customer service, the uniforms also play an important role in representing your brand.
This location doesn't even deserve one star. Dine in, what a laugh. We're never able to walk inside the building. When I pulled around the building there was an employee sitting on the counter, out of uniform, doing nothing. The drive thru is very time consuming. It seems that they only serve one customer at a time. While waiting in the drive thru, employees are entering/exiting constantly. They grab the edge of the door and swing it to fast where it slams and they do pull it to. Just leave it unsecured. I approached to make an order at 19:20 for chicken tenders. I was informed that they were frozen and would take some time to cook. Maybe the employee sitting on his butt could have placed some tenders out to thaw. I return home so that I could adjust my families order. I go back to place the new order and have to wait forever again. Wait for the ONE car at the window to pull away before I can place my order. I return home to eat with my family. We bite into the chicken and grease pours out. The green beans were blan, no seasoning. There was something wrong with the potatoes...even mixing them with the gravy. I put the chicken down for our cats... LMBO!!! they would not even eat it. Our cats NEVER turn down chicken. The only good thing from the meal was the biscuit which I made a mini ham sandwich out of. $25 meal, NOT WORTH IT.
The hell is pretty good roasted huh. our order lasted a little longer than fast food places should take and we were on the road before we realized that they gave us a potato side order instead of koleslaw. eating is December, but they could make sure they get what they wanted.
Ordering about 100 dollar worth of eating was made fresh and so tasty plus I was drunk lol and the waiter was friendly enough to help me what I eat lol
Went through the drive through a 30 (about 7pm on 1-7-22) minutes ago. Ordered a 4 piece crispy, extra side of green beans. $14 and change. I get to my room and I’ve got 2 pieces and no beans. Been trying to call and no one will answer the phone. Wth I’ve called 4 times and let it ring until it disconnected.No answer.
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More information
QR-Code for the menu
