Starbucks - Payson

Usually it is a great experience but this time it was disappointing, very bad service, the coffee was not closed properly and I ordered a large one and they cha... read more Usually it is a great experience but this time it was disappointing, very bad service, the coffee was not closed properly and I ordered a large one and they charged me two large ones but they gave me two small ones, terrible attitude of the boy...

The bathrooms were clean, and the service was impeccable. read more The bathrooms were clean, and the service was impeccable.

Ordered a grande hot chocolate, grande ristretto soy chai, and a cake pop. Had to run back in to grab my cake pop, and there was no soy in my chai. :c Great big... read more Ordered a grande hot chocolate, grande ristretto soy chai, and a cake pop. Had to run back in to grab my cake pop, and there was no soy in my chai. :c Great big space and friendly people, though.

This is the worst treatment I have ever experienced at a Starbucks. We waited 15 minutes for egg bites and a wrap, no drinks in our order. When I asked for our... read more This is the worst treatment I have ever experienced at a Starbucks. We waited 15 minutes for egg bites and a wrap, no drinks in our order. When I asked for our order there was no acknowledgment of the issue or apology. While waiting another 5 minutes for them to actually cook our food I made the mistake of asking for my water to be refilled by Madi while she was already making someones water order. At first she stated to give her a minute. She walked away, makes a few more drinks and I’m still standing there getting ignored by several other employees. The food gets thrown on the counter and I ask again for water and she gets an attitude and starts telling me how busy she is. I told her that’s fine but we have already been waiting over 15 minutes. She continues with the attitude and complaining how busy she is and she will get to it when she can. She then snatches my water and doesn’t fill it up all the way. I hand it back and told her she could go ahead and fill it all the way up. She responds with “ask nicely” and I responded that she should do the job right the first time. “Zee” then joins in harassing me for ‘being rude to Madi over water.’ I explained it wasn’t just about the water and she should not get involved. I asked for both of their names. We sit down and start eating. When I pick up my phone “Zee” yells over the counter “how is that review coming?” I got up asked for the manager and I heard Zee start cussing and her and the other employees laughing/snickering at us. The manager Angel came over and told me she already asked them both to stop but they weren’t listening to her. But she was going to tell them again to stop. I couldn’t even finish my food this was so upsetting. I told her I will be contacting the store manager as well though I doubt it will do any good since these snotty girls wouldn’t even listen to the manager on duty.

This restaurant review was extremely positive. The barista was always very friendly and attentive. It was never too crowded, which made it a great stop for a qu... read more This restaurant review was extremely positive. The barista was always very friendly and attentive. It was never too crowded, which made it a great stop for a quick visit before heading out on our next adventure.