Whataburger - Pasadena

I ordered the new Hatch Green Chile bacon burger and it was dry with the green chilies piled in the center. I used a knife to spread them around. Overall though the burger was dry and tasteless. I found myself dipping it in ketchup to counter how dry it was.The staff was very polite and helpful and the restaurant was very clean but the food was a letdown.

3rd time in a row we came here, and waited 40 minutes in the drive thru. Not only that, but the second time in succession they messed up our order. will not be coming back here

That is now three driving through the drive and three false commands, I was actually chased by the running gear for the question of my order. if they order a hamburger and get a chicken comb, it is not even argumentatiw at this place ... they are simply wrong, but the worker insisted I love whataburger, but the Fairmont location and the Redbluff location are terrible

In almost 6 years, this location has messed up my order only 2 times! Each time they have given it to me free on my next visit. This last time they went above and beyond. I had ordered my usual 1 meal), and ordered my burger how I always do...whataburger with cheese, sub mayo, all the way. I got home and had a burger with meat and cheese only....no veggies!! I called and talked to the manager. She wrote down my name and order On my next visit, I got the whole meal free! They gave me a large fries instead of medium, and, they even threw in a lemon pie! Thanks Whataburger!! You're the best!!!

We have been going to this location for quite sometime but recently we have met the most incredible employee Mr.James who goes above and beyond to serve his customers! We go to this location just for the hospitality James offers us and the quick and efficient service will be coming back to this location only, always very clean and fast service thank you James!