Dunkin' - Parma

Went through the drive-thru just to get a quick small coffee. The place was empty, only one car at the location just at the check out window, no one waiting to order before or after me. I waited to order for a bit thinking maybe one person was working or something. I would have hoped that at least someone would come through the mic to let me know they'll take my order soon, but there was nothing. Disappointed at the customer service side having to leave, just wasted my time.

Went through the drive-thru this evening at 8::50PM something; I understand the store closes at 9:00PM. However, I’m in hospitality and we don’t turn away customers even if it’s minutes before closing. After waiting for an extended period of time, the girl came to the speaker and rudely informed me they were closed. Quite a shame and terrible customer service. Especially when all I wanted was an easy cup of coffee.

Love the coffee! Long ride thru line, but went quite fast, and the order was right!

Terrible customer service. I noticed they made my coffee wrong once I got to the window so the claimed to fix it by basically heating up the iced latte she initially made. They also used the wrong milk. The hot latte was cold once I drank from it. I went back inside and asked her to remake it once more. She proceeded to remake it and handed me this disgusting cup. I realized she also used regular milk when I got home. They hire immature employees- this is not the first time I have had an issue with rude and terrible service.

On weekends you need more staff! it's ridiculous that on Saturdays and Sundays you have a line all the way to the street but people wait at LEAST 15 min in line. Maybe have a manager on staff during the weekends encouraging staff to move faster. possibly have a designated spot for cars who have a hefty order to pull up. I have been in line in my car for over 15 min now and I have seen at least 4 cars leave. I love your coffee but the wait time is ruining your business.