Cold Stone Creamery - Pacifica

Customer service has eluded these people. I got 2 scoops of different flavors. I asked for a mix-in topping with one of the flavors. The little boy who was unenthusiastically ?helping? me flat out refused. He said ?It?s too much work.? I pointed outthat the process is the exact same as any other order with a mix-in. He then said he could mix both flavors and toppingstogether, but couldn?t do a mix-in on only one of the flavors. That?s ridiculous AND the same amount of work. What?s worse?thesenior fellow working with him said nothing, allowing this kid to flat out lie to customers. Shame.

Worse experience ever. Ordered a cake ahead of time and they didn?t have it ready on time. No notification was provided and no compensation was given. The staff was extremely unfriendly and even rude. Just blankly starred at us.

The service at this restaurant is excellent! My partner and I frequently order ice cream, which is delicious and a real comfort during these times when we all need to stay home and shelter in place. We rely on DoorDash for delivery, but it's the wonderful employees at the restaurant that make us keep coming back.

I highly recommend trying the ice cream at this restaurant, it is amazing. However, the smoothies are not worth ordering. For a refreshing summer treat, go for the paradise cove. The creamy and sweet flavor with a perfect balance of white chocolate and pineapple was surprisingly delicious.

The staff at the restaurant on Friday nights is absolutely fantastic! I have been coming in almost every Friday for a few months now and I am ashamed to say I still don't know their names (the girl with glasses and purple hair, you're amazing!!). She always remembers our order, and I have a pretty specific ice cream order that she never seems annoyed or bothered by. The staff couldn't be any friendlier. I absolutely love this place! The service is the best part for me. Thank you girls for such incredible customer service!