Casey's - Ozark

I had the worst customer service experience in a long time! I really dislike when the staff just say "have a nice night" without any real greeting or engagement... read more I had the worst customer service experience in a long time! I really dislike when the staff just say "have a nice night" without any real greeting or engagement. After I finished my transaction, I asked the cashier if I needed to do anything else, and she responded very rudely, saying, "As I said, have a nice night." Additionally, I overheard her complaining to the next customer about them putting their card down too soon. There’s no excuse for such poor customer service.

The place was clean. we were very well cared for. scott and desiree treated us very friendly. read more The place was clean. we were very well cared for. scott and desiree treated us very friendly.

Ordered for delivery. Got charged a fee for delivery then for door dash to deliver it. Door dash never showed up. My husband had to go pick up, pizza is cold, o... read more Ordered for delivery. Got charged a fee for delivery then for door dash to deliver it. Door dash never showed up. My husband had to go pick up, pizza is cold, over an hour old and the employees didn't know how to refund.

I previously gave them good reviews, but it seems they've replaced the wonderful staff with people who lack personality. While there are still some friendly emp... read more I previously gave them good reviews, but it seems they've replaced the wonderful staff with people who lack personality. While there are still some friendly employees, they really need to improve their training. The customer service has become inconsistent. The pizzas and foot-long sandwiches are fantastic, especially when the young man is making them. Overall, the experience isn't as personal as it used to be.

Pizza may be sinful, but that's the only downside at Casey's. The people here are great! read more Pizza may be sinful, but that's the only downside at Casey's. The people here are great!