Tim Hortons - Ottawa

The staff is always friendly and attentive. Today, I accidentally took the wrong sandwich, but when I returned to explain the situation to the person who made the food, they happily prepared my original order without any issue. Thank you, St. Laurent Tim's! You will always be the best!

The staff appeared to be overwhelmed. It took three attempts and two employees for them to grasp my order. Additionally, I had to remind them about items they had forgotten to include.

I waited a long time in line to pick up my order for cold brew coffee, but they gave me an expired drink. The service was poor, and when I requested another drink, they didn’t provide one.

Too far were the worst tim hortons I've ever had. they are extremely slow and often rude for the customers. I also ordered a carrot cake muffin today, but there was no butter cream in it? like what? Literally waited in line for over 10 minutes.

When I was eating a A egg English muffin sandwich I seen A bunch of egg shells in my sandwich Then I tried to talk to one of the employees and they told me the manager wasn?t there also they were being very unprofessional and wouldn?t give me a refund.