Starbucks - Ottawa

Hi I am finding that the coffee at this particular location tastes very sour. It causes my stomach to feel off. Could someone please verify that the coffee maker is clean and working properly? I only have this problem at this location and it happens very consistently. Thanks.

This was my first time visiting this location. There is a homeless man who lives across the street from the store. He has been there for 8 months. The store knows him. When I asked him if he wanted a coffee, he gave me his name and said the staff would know his order. They did know his order and were genuinely happy to make it for him. I love this kind of community spirit! ??

This summer, my favorite drink has been the vanilla sweet cream cold brew. It's absolutely amazing!

However, my experience in the drive-thru wasn't great. I had to repeat my order multiple times, only to discover they had run out of Splenda. When I asked about alternatives, the girl working there suggested they had Stevia, and I said that was fine. I ordered two coffees for my mom and me, both with cream, and despite repeating that several times, my coffee arrived black with no cream. The place wasn’t even busy, but I noticed the staff chatting and laughing as I approached the window. When I finally received my coffees, the staff member handed them to me without making eye contact and didn’t provide any napkins, which felt unprofessional. Also, I’ve noticed that the bathroom at this location is rarely cleaned. Fortunately, there are plenty of other cafés to choose from. Honestly, with the way things are run, the homeless man I see on my way out might make a better manager!

I don't quite understand the fuss over a Starbucks review, but I have to say that the staff here are exceptionally friendly, and they really seem to enjoy their work!