Bert's - Ottawa

Loved my time at Bert's Bar and the pizza was amazing! You may have to get here early on game night or go after a hockey game to enjoy it. 5 Stars! read more Loved my time at Bert's Bar and the pizza was amazing! You may have to get here early on game night or go after a hockey game to enjoy it. 5 Stars!

My boyfriend and I had a dinner here before the hockey game. I decided to order pizza because so far I didn't have any pizza in Canada. Unfortunately, it was a... read more My boyfriend and I had a dinner here before the hockey game. I decided to order pizza because so far I didn't have any pizza in Canada. Unfortunately, it was a huge disappointment. Pizza was very dry and tasteless. The staff was unreachable because the place was overcrowded and there were not so many of them. Wouldn't want to come back here.

We visited Bert's bar on Dec 17th 2016. I made a reservation back in Nov. as my nephew was participating in the Sens experience. We arrived at the restaurant at... read more We visited Bert's bar on Dec 17th 2016. I made a reservation back in Nov. as my nephew was participating in the Sens experience. We arrived at the restaurant at 3:50pm. The restaurant opens at 4:00pm but apparently that is dependent on if they are ready to open the doors. They finally allowed us in at 4:10. 10 minutes may not seem like long but when you are standing in the cold and wind with small children it is a long time, and frankly unacceptable. The group in front of us was told the kitchen was not ready so we would have to wait. How could the restaurant not be ready on a game day on time is beyond me but there was not even an apology for the wait or any sign they were sorry to have inconvenienced us. We approached the hostess at the desk and gave her our name, and said we have a reservation. A tall gentleman in a sport coat said over her shoulder replied with no you don’t. I said yes we do it’s for 10 people. The reservation was made on-line. He said well we don’t have it so you didn’t get a confirmation. I pulled the email confirmation up on my phone and showed him. I never received an apology I was told how he needed a minute because he wasn’t staffed for this. Not the way to handle the situation. Our group was then seated at two separate tables. Why make a reservation for a group of 10 to be put at two tables. Our server took our drink order and she was very good and working as quickly as possible, it was clear she had a much larger section that she would normally have, but she did her best. It was 5:25 before our food was served. The food was disappointing at best. My husband and I ordered the French Onion Beef Dip. At a cost of $18.00 for a sandwich it should be better than what my kids would take on their school lunches. To be honest it was a cafeteria or grocery store style sandwich that was toasted and worth $4.00 It was cold by the time it was served; the melted cheese was like cardboard. The meat had little flavor and the Au Jus was a thick gravy. I know because I asked for gravy for my fries and it was the same as what they called the au jus for the sandwich. The serving of fries was small as well. My son ordered the wings and for $15.00 he got 5 wings! An order of nachos was ordered by another in our party. The order was served on a baking sheet and was a generous portion but it was served with one tiny plastic container of salsa and one of sour cream, which is barely enough for 5 chips! There was also very little cheese on the nachos. And after ten chips were eaten the cheese was done. We asked for more salsa and sour cream and after about 10 minutes had to ask again. For the price of the food the skimpy and stingy portions are something the restaurant should be embarrassed about. We could tell our waitress was doing her best and having experience in the industry I could tell her section was larger than usual. The entire experience was made even more dismal as any attempt to phone or contact someone to voice our displeasure with the experience has not even been return or acknowledged. Customer service is very lacking and you certainly get the impression that they don’t care as they will fill up anyway so who cares if we enjoyed ourselves or our meal. We will likely not return to Bert’s Bar especially because there are so many better option that offer better food and better value so close to the Canadian Tire Centre.

At least this restaurant is better than the one in Barbados. The advantage here is that they don't have Bert Inniss, who is very rude. I guess he only works at... read more At least this restaurant is better than the one in Barbados. The advantage here is that they don't have Bert Inniss, who is very rude. I guess he only works at the one in Barbados.

The other day, my wife and I dropped off our daughters at the Carrie Underwood concert and decided to spend a few hours together.__We enjoyed a couple of beers... read more The other day, my wife and I dropped off our daughters at the Carrie Underwood concert and decided to spend a few hours together.__We enjoyed a couple of beers and a meal at a nearby restaurant while we waited.