Local Heroes - Ottawa

Went to Local Heroes on Clyde on Sunday night.. Cody the bartender was awesome and I don't think you could find better looking waitresses anywhere in... read more Went to Local Heroes on Clyde on Sunday night.. Cody the bartender was awesome and I don't think you could find better looking waitresses anywhere in...

Very dirty place. Food cold and over cooked. Took 20 minutes to get drinks. Another 40 minutes to get our food. read more Very dirty place. Food cold and over cooked. Took 20 minutes to get drinks. Another 40 minutes to get our food.

Well we arrived at 5:50 and were immediately seated. By 6:20 we had not had any contact with an employee, no drinks, no “we’ll be with you in a minute, NOTHING.... read more Well we arrived at 5:50 and were immediately seated. By 6:20 we had not had any contact with an employee, no drinks, no “we’ll be with you in a minute, NOTHING. I walked over to the hostess and asked her if someone had forgotten us....I also mentioned that we had to be out of the restaurant by 7:45 as we had somewhere else to go. She said she saw no reason why we couldn’t be out by 7:45 and she came and took our orders immediately. Our drinks came fairly quickly. Then we waited, and waited, and waited. By 7:15 I was getting a bit nervous so I went to see the hostess again. I told her it might be best if we pay for our drinks and hit up a fast food joint as at that point we had 30mins left. She agreed and we went and got our jackets. But then she came back out and said there was only 4 minutes left on our order. So we took off our jackets and sat back down. Honestly at this point we were very hungry and just wanted to eat and get out of there. So we waited, and waited. 4 minutes turned into 15mins. By 7:30 we still hadn’t received our food. We only had 15 mins left at this point so we made the call to leave. I explained to the hostess that we were out of time and she apologized and got us the drink bill. She did offer to have the food bagged for us once ready but eating ribs and nachos with my family of 5 in my 5 seater while driving across town really wasn’t an option for us. Plus honestly I was done waiting. So I paid the bill (no discount for our troubles) and we left. My husband’s birthday and our first time out as a family in over a year. Was stuck with 3 crabby teenagers at an escape room as everyone was hungry. Too bad cause back in the day we used to love going to the local heroes on St-Laurent but I don’t think I’ll be going back anytime soon. I do want to mention I understand there is a shortage of workers right now. That’s why I asked and mentioned that we had to be out by a certain time. I also want to point out the hostess/waitress was extremely polite, apologetic and she was working extremely hard. At the end of the day we were there 1 hour and 50 minutes and didn’t eat one thing. If you are that short staffed please limit your capacity.

Fun, friendly staff and patrons, great place to hangout! read more Fun, friendly staff and patrons, great place to hangout!

For the 3rd time I order potato skins and for the 3rd time they were burnt..as a cook its insulting that the cooks in this establishment dont give a **** about... read more For the 3rd time I order potato skins and for the 3rd time they were burnt..as a cook its insulting that the cooks in this establishment dont give a **** about the food they put our...3 strikes you are out and everyone I know will...agree and not go here for good food