Second Cup - Menu

I was in your shop this morning around 10am and was served by a guy. I have never received worst customer service in my life. He was rude, rolling his eyes at m... read more I was in your shop this morning around 10am and was served by a guy. I have never received worst customer service in my life. He was rude, rolling his eyes at me, sighed when I asked where the washroom was and didn't bother to tell me I needed a key to get in. When I came back from the locked doors looking for a key he rolled his eyes at me again and pointed at the counter where it was sitting. I advised him he wasn't being very nice and he could use some customer service skills. He then told me he didnt agree with the strike. I don't care what he agrees with, I am a customer and deserved to be treated nicely or atleast without the eye rolling!! He also did not give me my coffee as I asked for which I'm sure was done on purpose. I work right across the road from your location and have spent a lot of money there over the years. Unfortunately, I will never go again. I heard from several people today that they had a similar experience with him this morning. I have always had wonderful friendly service at your location. If you want to have any customers left, you may want to look at this employee as he needs an attitude adjustment! I never write these type of reviews but I was in customer service for most of my career and would never treat anyone like this regardless of what kind of a day I was having.

Made an online order this morning which I paid for and when I went in to pick up my coffee at 7:20 AM, I noticed that the door was locked and no one was inside.... read more Made an online order this morning which I paid for and when I went in to pick up my coffee at 7:20 AM, I noticed that the door was locked and no one was inside. The store was supposed to be open by 7. I went back an hour later and they were open, so I spoke to the barista and inquired about my order to which he sighed and stated that I shouldn’t have placed an order online before checking in person to see if they were open (he did not apologize or offer an explanation).He was rude to several customers and often would not acknowledge anyone that walked in.I feel sympathetic that he is the only person working at a fairly busy location, but the customer service is horrible. I would not recommend people come to this location.