Second Cup -  Ottawa,

Amazing service but I literally witnessed an employee not wash her hands before starting to make drinks. Got my hot chocolate and took a sip wondering why it took so long for the drink to get to my mouth. Opened the lid and there’s over an inch of room…

I loved Second Cup and couldn't wait to have it again in Ottawa. They took them away north of Toronto where I live. So I get my fix when I can. I ordered my usual Hot Chocolate and Oatmeal Raisen cookie. (They were out of cookies) 2pm on a Sunday. I got my order and went to use the washroom. Soooooooooo gross. I almost threw up. No way was I going to drink my hot chocolate from a place with a washroom so dirty. Was the outside cleaned at all??? Waste of a hot chocolate.

Worst Second Cup I've been to. Badly maintained and interior looks old and dirty. Wash room clearly doesn't get cleaned regularly. It was very dirty and there was no toilet paper and no paper towels.

Delicious drinks for cheaper prices than Starbucks and better quality than Tim Hortons!

I was in your shop this morning around 10am and was served by a guy. I have never received worst customer service in my life. He was rude, rolling his eyes at me, sighed when I asked where the washroom was and didn't bother to tell me I needed a key to get in. When I came back from the locked doors looking for a key he rolled his eyes at me again and pointed at the counter where it was sitting. I advised him he wasn't being very nice and he could use some customer service skills. He then told me he didnt agree with the strike. I don't care what he agrees with, I am a customer and deserved to be treated nicely or atleast without the eye rolling!! He also did not give me my coffee as I asked for which I'm sure was done on purpose. I work right across the road from your location and have spent a lot of money there over the years. Unfortunately, I will never go again. I heard from several people today that they had a similar experience with him this morning. I have always had wonderful friendly service at your location. If you want to have any customers left, you may want to look at this employee as he needs an attitude adjustment! I never write these type of reviews but I was in customer service for most of my career and would never treat anyone like this regardless of what kind of a day I was having.