Ihop - Orlando

I ordered online and first did not get the pancakes as desired fine, a sauce could be missed, but the whole rest of the order was not cooked. Overly disgusting. It is ridiculous that I first pay 50.00 for a simple order, and you as a restaurant well known franchise will even leave it out of your store. I'd rather have canceled my order.

Terrible service! no filthy. when we were sitting, they looked at us, how they wanted to eat here. waited 10 minutes before we got the table and another 10 minutes before we got our drinks. it seemed to be only 2 server on the floor, but by no means they were busy. never seen a manager on the floor that is in my personal opinion where the problem lies. They really need to fix all the internal problems they have because the situation is great! on a page note that they were not busy, I could not understand why they were never any tables all the time when we were there. they have a pride in which they work!

Just a star because there was no zero or negative star. I called a month in advance to ask if I had a group of my church, 24 people for dinner on the 6th. June 2022. The manager said of course. I was handed over to a waitress who took my name and phone number. She confirmed the date, an approximate time and the number of guests. I called back the week to confirm that nothing had changed and that we would be there in a week. It's okay. In the afternoon of the visit, I called from our bus to say we were 1 hour away. No one answered and I got a machine or service. I left a message and gave the name of the lady who took our reservations. I called back 30 minutes and got the same message. We pressed. I led the group to the restaurant on the prescribed day and time. I waited 10 minutes and I was told I could bring the group in. The group stood for another 10 minutes there were only two parties in the whole restaurant. I finally chose our group. We waited 15 minutes. Then it was informed that they couldn't help us. The server was not a server, but a chef. She was alone at the restaurant. I was embarrassed by my pastors and friends. We just told ourselves to leave somewhere else!? I will not go back to IHOP or use it for another of my annual trips.

Better experience than Denny's on the other hand, wonderful staff great food best selection this morning

Everyone was happy, we were there pretty late in the afternoon, so there was almost no one there. The staff was super-friendly, they were out of the normal coloring materials for the kids but went in the back and found some left over supplies so the kids were happy. The food was better than expected (and took a bit longer but it was well worth the wait). I used some gift cards that came from my credit card rewards (TY Points) without issue which are generally worthless to me so this was a nice bonus, and overall there were no surprises which made this a great experience.