Reviews - Pretzelmaker

American, North American, Delivery Services

Reviews summary

**Restaurant Review: A Mixed Bag of Experiences**

The restaurant offers a diverse experience that leaves patrons divided. On one hand, the delicious and affordable pretzels are a highlight, providing a satisfying snack in a relaxed atmosphere, conveniently located next to an arcade. However, customer service has become a significant concern, with reports of rude staff and inconsistent practices, particularly regarding gift card transactions. While some employees receive praise for their friendly service, others display a lack of professionalism that detracts from the overall dining experience. Despite its offerings, improvements in service are crucial for regaining loyal customers.

Overall Total Score
4.4 out of 5
Impressive | 419 reviews

Reviews from various users

Sirved

Last update : 12.05.2025

4.1 ★ from 5 reviews
sfranecki-fish26
12.05.2025

I went to buy a gift card and not one of the 4 employees that were working there knew how to load the money onto it. One of the employees even called the manager that wasn't in the shop, and still couldn't figure it out. I asked for a refund. I only gavetwo stars because the sample I ask for (they didn't even offer) while I waited was good.

noemi-osinski
12.05.2025

Just went and all the employees I interacted with were extremely rude. I know the were busy, but that is never a reason to roll your eyes at a customer who asked for cream cheese very politely.

kitty-dubuque
12.05.2025

Wow! I get that the economy is bad... But $8 for pretzel bites and cheese! The cup isn't even full. And the workers attitude was horrid. I remember when they use to pack the cup full then fill the lid and smash it together. Guess it's time to give upthis love of mine.

rosalind-bogan
12.05.2025

Really tasty and affordable pretzels just far enough from the food court it's more relaxed with convinient seeting while also being next to the arcade and play center. I strongly recomend snagging a pretzel here if you need a quick snack.

abernathy-enrique
12.05.2025

Very yummy! Employee was all alone and although way behind she was very fast and very kind

Menu

Last update : 18.04.2023

5.0 ★ from 3 reviews
guy14-2
18.04.2023

The pretzels at Pretzelmaker are not only tasty but also budget-friendly. The location is a little removed from the bustling food area, which fosters a laid-back vibe with cozy seating. Plus, it's conveniently situated next to the arcade and play center. I definitely recommend stopping by for a quick snack!

alf-feest-1
18.04.2023

The selection of pretzels is incredible, offering flavors I never knew I was missing. They are absolutely delicious!

rosalind-bogan
18.04.2023

Connor was amazing! He and Ruth really deserve some recognition! The entire team here is fantastic! A special mention to Kaylee too—great service and super relaxed. Keep up the excellent work!

Google
4.3 ★ from 179 reviews
Tripadvisor
5.0 ★ from 1 reviews
Int Restaurants
3.7 ★ from 231 reviews

FAQ

An additional parking option is offered by Pretzelmaker, Park & Ride-Timpanogos TRANSIT Ctr, just 392 m from the Restaurant.

These Images from Pretzelmaker from Orem have been uploaded by the Menu community. They showcase the dining area at Pretzelmaker, its interior, location and of course, fantastic Photos of the delicious dishes from Pretzelmaker.

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