Reviews - Applebee's Grill
Reviews summary
Several reviews of this restaurant mentioned slow service and mistakes with orders, including complaints about the food and inability to accommodate modifications. However, standout staff such as Bev and John received high praise for their exceptional service. Positive comments also highlighted servers like Dylan, Brady, and Mariella for their friendly and helpful demeanor. Despite some issues, reviewers generally enjoyed the food and appreciated the welcoming atmosphere of the restaurant. Overall, while there were some service hiccups, the attentive and caring staff were a bright spot in an otherwise average dining experience at this establishment.
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Reviews from various users
Last update : 12.05.2025
The food we ordered was a little spicy for my husband and we let them know. The amazing manager immediately fixed it offering a different menu item. And our darling waitress was absolutely amazing she was on top of it always asking if we were okay andimmediately taken care of our needs thank you so much for an amazing night.
They have new skillets at Applebee?s. I tried the grilled chicken with shrimp scampi on top of mashed potatoes with a side of grilled broccoli. The dish was incredible. I know I wasn?t that hungry so the food must?ve been great because I finish the wholeplate! ???? I think they have a good chef there on Thursday nights. Also, Morgan, one of the waiters at the bar, was veryattentive and hooked me up with whatever I needed. ???? The Bluemoon (tap beer) tasted very fresh. John, the manager, is veryfriendly and likes to have a good time at the restaurant. Him and Morgan, along with the rest of the staff, make the customersfeel very welcomed like you were at home. I really enjoy being there. I highly recommend this place if you?re in the Provo/Oremarea. Keep up the good work guys!
I went in today for lunch, we had a member of our party that was having a really bad sugar low and from the moment we walked through the door, the staff took awesome care of us. All of them from the host to our waitress and other staff members walkingaround. Our waited waitress was Mariella Martinez and she was so caring and friendly. They got the member of our group somecrackers and a bread stick quickly to help with her sugar low and a sprite. Plus on top of that we ordered hamburgers that wereabsolutely delicious. But thank you so much for the hospitality and quick attention.
We went with my daughter. It was our last dinner before returning from our vacation to Argentina. We had a little problem with our order that made it very late to receive the food. the local manager came to apologize and offered us an appetizer anddessert. Managers like this really understand the business of customer service. I will definitely return to this place, notbecause they gave us something for free, but because they care about the customer experience. before leaving I approached John,the manager, to congratulate him. Applebees, never ever loose John. He is great!!!!!
Morgan is an awful server. He is not accommodating to any modifications you want to your meal. His rude attitude turned me off from even wanting to get food. However, I come in every week to eat here late evenings and I sincerely love John the manager.He's always positive and makes us feel welcome. John will go out of his way to check up on you and will always do whatever ittakes to make sure you're a satisfied guest. Service aside... The food is pretty good for the price and I love their happy hourspecials!
Last update : 01.10.2024
Lillian was a sweetheart, she was lovely awesome service and the manger was also a sweetheart!
Your gm or manager, the guy who's there nearly every damn day and every time I've been there, impeccable service makes you feel welcome to stay as long as needed..
Went in on a Thursday night.They sat my husband and I in a corner spot by ourselves which we appreciated. We ordered an appetizer and shared the quesadilla burger. Porter, our server was attentive and brought us everything we asked for. We enjoyed our food but Porter made our favorite server list.
The food was delicious and the service really good definitely a place there I can go back really soon
We got the pretzels and beer cheese appetizer for takeout kinda late, and there was hardly enough cheese in the container for one pretzel. It wasn’t even half way full. We didn’t even ask for the spicy mustard as well, just the cheese. Food tasted good though, the pretzels do make for a good late night snack when you’ve got the cheese for them.
Last update : 08.04.2024
Dietary note: The gluten-free menu is excellent. Parking: There's plenty of parking available. Kid-friendliness: The atmosphere is very welcoming for kids.
The server was quick and made sure my drink was always full. The food was served hot, and the appetizers arrived well before the main course. Overall, it was a perfect experience. Thank you! I will definitely be returning.
Great service! Shoutout to our waitress Kat/ Catherine M , she was so kind and provided such great service!! Definitely would come back for the same service !
Last update : 04.02.2024
I enjoyed a great (and complimentary) Veterans Day lunch at Applebee's. Despite the busy restaurant, I was seated promptly and service was quick. The chicken pasta dish was delicious and the server was friendly and accommodating.
I love the ambiance at this restaurant. The dollaritas are amazing! When paired with the won ton tacos or the ribs, it's absolute bliss! These dishes are perfect for enjoying with friends or as a family brunch.
Last update : 22.01.2024
My daughters order of Alfredo was about a quarter of a full order. She finished it in 3 bites. The restaurant was unable to fix the problem either, so my other child had to eat half her meal so she could share. Absurd and terrible service.
Our Door Dash delivery from Applebee's Grill was outstanding! My soup was so steaming hot that I almost burned my tongue, and the steak sandwich had wonderfully crispy bread. The menu truly impressed us!
The order was missing the fries and the breadstick. It was clear that no quality check was performed, as the prime rib dip was burnt and the bread was hard. I was not satisfied.
Last update : 17.04.2023
I wanted a mother daughter. The food was fast and delicious. But I wouldn't recommend her shake.
I love this place. Staff and managers are very friendly and helpful. The last two times I was there was my server Dylan. Dylan is great and smart. I couldn't think what to order, so he recommended a dish. It was chicken. I usually don't order chicken when I eat. But it was so good that I ordered it the second time.
These 5 stars go to our Brady server. What a good guy. He was the biggest server I ever had. Give the man a raise. He treated my group like a family. The new Mountain Dew taste was out and he came with a new concoction of mtn Tau flavors with every refill to make for it. We hope for Brady as our server in the future.
Tonight was our first visit to Applebee. The food was good. I ordered a bacon cheeseburger, it was tasteful and juicy. It came with French fries, I don't like French fries, so I wasn't impressed, but my children loved the left overs I took home. My husband ordered a steak, Bourbon street I think it came with soothed mushrooms and onions and potatoes. His steak was perfectly cooked. It was tender enough that he could cut it with his fork... which was good because he didn't get a steak knife. We also have an appetizer, I don't remember the exact name, but it had boneless buffalo wings, Spinat Artichoke Di, Chips, Salsa, Mozzarella Sticks and chicken quesadillas. The chips and salsa were not the best, but everything else was delicious. The staff was super friendly. We sat right away.
