Applebee's Grill - Feedback
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Last update : 01.10.2024
Thank you Peter and John the manager for the stellar customer service. So glad we came to this location tonight!
Several reviews of this restaurant mentioned slow service and mistakes with orders, including complaints about the food and inability to accommodate modifications. However, standout staff such as Bev and John received high praise for their exceptional service. Positive comments also highlighted servers like Dylan, Brady, and Mariella for their friendly and helpful demeanor. Despite some issues, reviewers generally enjoyed the food and appreciated the welcoming atmosphere of the restaurant. Overall, while there were some service hiccups, the attentive and caring staff were a bright spot in an otherwise average dining experience at this establishment.
Last update : 06.01.2023
Dined in for my birthday and let me tell you…Applebees has a reputation for being sub-par the majority of the time I eat there..but this time, GAME CHANGER!! Service was impeccable! Food was perfect!! Loved that the manager Jessica stopped by our table to check how everything was for our night!! Definitely deserves 5-stars!!
Morgan is an awful server. He is not accommodating to any modifications you want to your meal. His rude attitude turned me off from even wanting to get food. However, I come in every week to eat here late evenings and I sincerely love John the manager. He's always positive and makes us feel welcome. John will go out of his way to check up on you and will always do whatever it takes to make sure you're a satisfied guest. Service aside... The food is pretty good for the price and I love their happy hour specials!
I love this place. the staff and manager are very friendly and helpful. the last two times when I was there was my server dylan. dylan is great and smart. I could not think what to order so that he recommended a court. it was huh. I don't usually order a whn when I eat. but it was so good that I ordered it the second time.
I went to lunch today, we had a member of our party, who had a really bad sugar low and from the moment we went through the door, the staff has looked after us ingeniously. all from the hostess to our waitress and other employees who walk around. our waitress was mariella martinez and she was so friendly and friendly. they got the member of our group some cracker and a brotstick fast to help with their sugar low and a sprit. in addition, we ordered hamburger who were absolutely delicious. but many thanks for the hospitality and fast attention.
We went with my daughter. it was our last dinner before we returned from our holiday to Argentina. we had a little problem with our order, which made it very late to get the food. the local manager came to apologize and offered us an appetizer and dessert. manager like these really understand the business of customer service. I will definitely return to this place, not because they gave us something free, but because they take care of the customer experience. before I john, the manager, approached to congratulate him. Applebees, never go. He's great!
Last update : 08.04.2024
The food was excellent, and our waitress, Kiev, was incredibly friendly and helpful!
Very friendly host and waiters busy place on a Saturday night but food came relatively
Dietary note: The gluten-free menu is excellent. Parking: There's plenty of parking available. Kid-friendliness: The atmosphere is very welcoming for kids.
Great service! Shoutout to our waitress Kat/ Catherine M , she was so kind and provided such great service!! Definitely would come back for the same service !
Last update : 22.01.2024
My daughters order of Alfredo was about a quarter of a full order. She finished it in 3 bites. The restaurant was unable to fix the problem either, so my other child had to eat half her meal so she could share. Absurd and terrible service.
Our Door Dash delivery from Applebee's Grill was outstanding! My soup was so steaming hot that I almost burned my tongue, and the steak sandwich had wonderfully crispy bread. The menu truly impressed us!
The order was missing the fries and the breadstick. It was clear that no quality check was performed, as the prime rib dip was burnt and the bread was hard. I was not satisfied.
Last update : 12.05.2025
The food we ordered was a little spicy for my husband and we let them know. The amazing manager immediately fixed it offering a different menu item. And our darling waitress was absolutely amazing she was on top of it always asking if we were okay andimmediately taken care of our needs thank you so much for an amazing night.
They have new skillets at Applebee?s. I tried the grilled chicken with shrimp scampi on top of mashed potatoes with a side of grilled broccoli. The dish was incredible. I know I wasn?t that hungry so the food must?ve been great because I finish the wholeplate! ???? I think they have a good chef there on Thursday nights. Also, Morgan, one of the waiters at the bar, was veryattentive and hooked me up with whatever I needed. ???? The Bluemoon (tap beer) tasted very fresh. John, the manager, is veryfriendly and likes to have a good time at the restaurant. Him and Morgan, along with the rest of the staff, make the customersfeel very welcomed like you were at home. I really enjoy being there. I highly recommend this place if you?re in the Provo/Oremarea. Keep up the good work guys!
I went in today for lunch, we had a member of our party that was having a really bad sugar low and from the moment we walked through the door, the staff took awesome care of us. All of them from the host to our waitress and other staff members walkingaround. Our waited waitress was Mariella Martinez and she was so caring and friendly. They got the member of our group somecrackers and a bread stick quickly to help with her sugar low and a sprite. Plus on top of that we ordered hamburgers that wereabsolutely delicious. But thank you so much for the hospitality and quick attention.
We went with my daughter. It was our last dinner before returning from our vacation to Argentina. We had a little problem with our order that made it very late to receive the food. the local manager came to apologize and offered us an appetizer anddessert. Managers like this really understand the business of customer service. I will definitely return to this place, notbecause they gave us something for free, but because they care about the customer experience. before leaving I approached John,the manager, to congratulate him. Applebees, never ever loose John. He is great!!!!!
Morgan is an awful server. He is not accommodating to any modifications you want to your meal. His rude attitude turned me off from even wanting to get food. However, I come in every week to eat here late evenings and I sincerely love John the manager.He's always positive and makes us feel welcome. John will go out of his way to check up on you and will always do whatever ittakes to make sure you're a satisfied guest. Service aside... The food is pretty good for the price and I love their happy hourspecials!
Last update : 04.02.2024
I love the ambiance at this restaurant. The dollaritas are amazing! When paired with the won ton tacos or the ribs, it's absolute bliss! These dishes are perfect for enjoying with friends or as a family brunch.
I enjoyed a great (and complimentary) Veterans Day lunch at Applebee's. Despite the busy restaurant, I was seated promptly and service was quick. The chicken pasta dish was delicious and the server was friendly and accommodating.
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