Panda Express - Orem

The food here is VERY fresh and delicious. When I am in the area I always go to this panda express. However, the portion size they give you is literally so litt... read more The food here is VERY fresh and delicious. When I am in the area I always go to this panda express. However, the portion size they give you is literally so little compared to the other panda express locations, the management team is somewhat friendly but the lobby... oh my goodness the lobby is so frickin cold!!! To the point where it is so uncomfortable to eat inside because of how cold it is. So I never eat inside but they do have a little Table outside with chairs you can eat. So that's nice.. but I usually go to this one because of the quality of the food not the quantity. Unfortunately..

Confusing hours. Google says open at 9:30 am. Sign in window claims open. But at 10:30 the drive thru was closed and so it seemed the whole place was. If there... read more Confusing hours. Google says open at 9:30 am. Sign in window claims open. But at 10:30 the drive thru was closed and so it seemed the whole place was. If there are different hours for drive thru then that should be indicated, preferably at the drive thru recorded message because at that point no one wants take the time to get out and confirm if the actual store is truly open. They went drive thru for a reason and just drove someplace else when they were shot down without clarification.

I have noticed a consistent change in the atmosphere whenever I visit your establishment and decline the opportunity to donate to Primary Children's. While I ap... read more I have noticed a consistent change in the atmosphere whenever I visit your establishment and decline the opportunity to donate to Primary Children's. While I appreciate the importance of charitable donations, my family already incurs substantial medical expenses at Primary Children's annually. Therefore, I do not find it necessary to donate each time I make a purchase at your store.I urge your employees to exercise greater understanding of customers' circumstances and avoid making them feel uncomfortable or guilty for choosing not to donate. This issue has become increasingly concerning and requires attention.

Very good read more Very good

The food is fine. I have had to wait on food to be made several times, which would normally be fine. The problem is that I get a text telling me that my food is... read more The food is fine. I have had to wait on food to be made several times, which would normally be fine. The problem is that I get a text telling me that my food is ready, yet it isn't. I have had to wait 15 mins for food to be made that I was told was already made before. If it's not ready, don't tell me it is.