Subway - Ooralea

I felt like my experience at this restaurant was devalued by the owner's lack of professionalism. It seemed as though anyone who visited, including myself, was treated poorly, which is disappointing. I didn't expect to have a negative experience with her business, but I think it's best if I stop supporting it altogether. The customer service was terrible, particularly when it came to getting my order right. It's really frustrating.

The manager didn’t seem very friendly when I was trying to explain an issue with my order. I felt dismissed as I spoke, and the order was simply placed on the counter with a smirk. The food was never roasted enough, even when I requested it extra roasted. Additionally, the subs were always served cold.

We wanted to grab four subs tonight. The Italian BMT was missing one of the key meat ingredients, and the young man who prepared my chicken fillet forgot a crucial element until I reminded him. The subs were also loosely wrapped and fell apart easily.

Here, the subway night employees play a mini game to see how fast they can ruin a job. I didn't think it was possible to get a 4 ingredient sub wrong when I'm the only customer. Not only did there be inexperienced toppings, but there are about 3 chickens in the entire foot-long sub. I like the subway, but this is just aweful. food: 5/5 service: 1/5 atmosphere: 4/5 .more

Never ever place platter orders in this subway! Unorganised, giving away orders without making sure it’s the right people. Unapologetic, rude and never owning up to their mistakes and offering alternatives to certain issues…. walked in Friday and placed platter order to be picked up the next day Saturday @12pm AND PAID For it, turned up on Saturday at 12:40, only to be told that there was only one platter order and it was already picked up. I asked who did and the rude manager said it was some lady. I asked to see details on the order form. It’s was my details and my phone number. Then she did not even own up to her mistake for giving my order away, instead ask me to pay again to make a new one, I said I was not paying for it because it was not my mistake. She was rude as and walked away to ask the owner, and came back again only to tell me to pay so they could make another one. I told her I wasn’t paying again. I have guest waiting and she was already making it so inconvenient for my day. She did not even care. She kept on saying that I should have picked up at 12. This manager really needs to go back to learning the basics of management and customers service skills.