Long John Silver's - Oneida
Long John Silver's
Description
At this local eatery, customer dissatisfaction reigns supreme. Diners report extended waits, with one highlight being a staggering 20-minute queue to order, followed by additional delays and awkward substitutions. The drive-thru remains the sole service option, leaving patrons frustrated by long lines compounded by a lack of food availability and quality. Menu items like cod was undersold as frozen, while chicken quality has been criticized as lackluster and overly processed. The overall dining experience has left many vowing never to return, highlighting the need for operational improvements and menu reevaluation to restore customer confidence.
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Feedback
Ordered 12 peice family meal after standing at counter for 20 min. Waiting for them to fix printer. Started placing my order. Then the informed me the were out of sides and would be 10 mi. Before anything but fries and huspuppys were available. I told them I didn't want to wait on any so just got fish and chicken. Then waited 15 min to get food. And in this whole process had 2 different people running register while I was ordering. When I got home. Was shorted food. Called back expressed how dissatisfied I was. And the told me to come back. I said wasn't comming back already spent to much time. They told me to call corporate. Never be back there. Sad
They need someone there besides kids running this place. We set in line from 9:05pm until 9:30pm behind 3 cars and can’t figure out why it’s so slow, the inside isn’t even open (drive thru only). With that being said— we ordered cod fish and after sitting there that long, we get to the window just for them to tell us the cod is still frozen and would we want anything else to replace it so we just took regular fish with hush puppies. Check these hush puppies out! The small one shouldn’t even be considered!!???
I won't be returning to this restaurant until their lobby is open. It's the only restaurant in town that hasn't opened their lobby, so if you want to dine in, forget it.

