Simla Inn - Menu

My family had a meal together before our son returned to college. We went to the restaurant on a Thursday evening around 7pm and there were only two other table... read more My family had a meal together before our son returned to college. We went to the restaurant on a Thursday evening around 7pm and there were only two other tables occupied. The menu had a great variety of options and everything we ordered was cooked perfectly and served on hot plates. The staff were friendly and attentive. We were happy that we didn't opt for the 5-course deal, as the main portions were generous enough to fill us all. We grabbed a take-out menu on our way out and will definitely be ordering from them again.

Ordered a delivery 5 minutes after opening hours. On answering and starting to take the order, was asked to hold whilst listening to the same guy answer another... read more Ordered a delivery 5 minutes after opening hours. On answering and starting to take the order, was asked to hold whilst listening to the same guy answer another call and do the same to another phone customer. When order finally taken, advised 40-50 min delivery. 1 hr 15 mins later, I phoned to ask for update, was informed on way (we live 1 min away by car). 10 mins later phoned again to be informed delivery was outside... not true. Food finally delivered and was cold. Phoned again to ask if this was their standard of service... answer: yes. We are busy. I then asked if they thought that was acceptable service. Their response... listen. We are busy! Save yourself the hassle and avoid this restaurant like your life depends on it. Utter shocking customer service. Unbelievably disappointed in their service, customer service and food.