Simla Inn - Oldham

It is unfortunate that the service at this restaurant does not match the quality of the food. We have visited twice in the last 3 weeks and while the food is de... read more It is unfortunate that the service at this restaurant does not match the quality of the food. We have visited twice in the last 3 weeks and while the food is delicious, the service provided by the wait staff is lacking. The two waiters seem disinterested and preoccupied with their mobile phones, making customers feel like they are interrupting their personal time. It is disappointing as the food is excellent, but the overall experience is marred by the poor service. Despite always leaving a tip, we did not on this occasion due to the long wait for the bill and having to approach the bar staff on their phones to pay.

My family had a meal together before our son returned to college. We went to the restaurant on a Thursday evening around 7pm and there were only two other table... read more My family had a meal together before our son returned to college. We went to the restaurant on a Thursday evening around 7pm and there were only two other tables occupied. The menu had a great variety of options and everything we ordered was cooked perfectly and served on hot plates. The staff were friendly and attentive. We were happy that we didn't opt for the 5-course deal, as the main portions were generous enough to fill us all. We grabbed a take-out menu on our way out and will definitely be ordering from them again.

Ordered a delivery 5 minutes after opening hours. On answering and starting to take the order, was asked to hold whilst listening to the same guy answer another... read more Ordered a delivery 5 minutes after opening hours. On answering and starting to take the order, was asked to hold whilst listening to the same guy answer another call and do the same to another phone customer. When order finally taken, advised 40-50 min delivery. 1 hr 15 mins later, I phoned to ask for update, was informed on way (we live 1 min away by car). 10 mins later phoned again to be informed delivery was outside... not true. Food finally delivered and was cold. Phoned again to ask if this was their standard of service... answer: yes. We are busy. I then asked if they thought that was acceptable service. Their response... listen. We are busy! Save yourself the hassle and avoid this restaurant like your life depends on it. Utter shocking customer service. Unbelievably disappointed in their service, customer service and food.

Was empty when we got there so just me n hubby, the food was lovely can't fault it but just felt really rushed we was half way threw papadum and the starters ca... read more Was empty when we got there so just me n hubby, the food was lovely can't fault it but just felt really rushed we was half way threw papadum and the starters came out the just put them on our table kind smiled and walked off, that's the only fault really but food was ok

Even though it was a quiet midweek visit the the staff were very friendly and the food was excellent and as always hot and tasty. read more Even though it was a quiet midweek visit the the staff were very friendly and the food was excellent and as always hot and tasty.