Denny's - O'Fallon

The manager graciously remade my milkshake when it arrived a bit melted. He offered to prepare another one, and I gladly accepted. Even though it was a busy tim... read more The manager graciously remade my milkshake when it arrived a bit melted. He offered to prepare another one, and I gladly accepted. Even though it was a busy time, he personally made it with a smile and without any hesitation. I truly appreciate his prompt and friendly service. Thank you, sir! I wish you and your team a wonderful day.

I usually order from this restaurant often, and most of the time my meals are fresh and delicious. However, this visit was disappointing. The food tasted stale,... read more I usually order from this restaurant often, and most of the time my meals are fresh and delicious. However, this visit was disappointing. The food tasted stale, and the pancakes were not enjoyable.

During our visit, the restaurant was understaffed (though that’s not the case today), and there were some rowdy customers who caused a scene with one of the emp... read more During our visit, the restaurant was understaffed (though that’s not the case today), and there were some rowdy customers who caused a scene with one of the employees. However, everything was handled professionally. The food was fantastic, and given the circumstances, the service was exceptional—truly better than we could have asked for. I would recommend this Denny's to anyone. It may be busy, but our experience was smooth and quick.

We were told there would be a 40-minute wait, even though the restaurant was only about two-thirds full. While we understood that they needed time to catch up,... read more We were told there would be a 40-minute wait, even though the restaurant was only about two-thirds full. While we understood that they needed time to catch up, we were disappointed that they wouldn’t let us sit at a table. We’ve decided we won’t return. It was frustrating to be asked to stand (or leave) for 40 minutes when there were plenty of available tables. All we wanted was to sit comfortably and enjoy a conversation with our group of four.

The food was acceptable, but it seemed a bit disorganized and uninviting. My burger looked like it had been hastily assembled. As for cleanliness, the restauran... read more The food was acceptable, but it seemed a bit disorganized and uninviting. My burger looked like it had been hastily assembled. As for cleanliness, the restaurant was as tidy as possible given that they were short-staffed. Now, let's talk about the service: our server was outstanding. He took our orders perfectly and was attentive to our needs without being overbearing. I may not remember your name, late-night server, but you really are amazing!