Wendy's - Ocoee

Unfortunately, the service fell below what one typically expects from fast food establishments these days—slow and unfriendly. The primary reason I’m not giving... read more Unfortunately, the service fell below what one typically expects from fast food establishments these days—slow and unfriendly. The primary reason I’m not giving this Wendy's any stars is due to its cleanliness. The trash cans out front were overflowing, the iconic Wendy’s ketchup pumps were not functioning and were covered in ketchup residue, the Coke Freestyle machine had syrup running down the front, and the tables were sticky with food crumbs. It seems like the staff is overworked and understaffed, so it’s likely that no one is dedicated to maintaining cleanliness. This leads me to wonder what the kitchen and food preparation areas must look like.

The fries were fresh, and even though I ordered grilled chicken, I was served breaded chicken instead. Nonetheless, it was still quite delicious. read more The fries were fresh, and even though I ordered grilled chicken, I was served breaded chicken instead. Nonetheless, it was still quite delicious.

I ordered a 10-piece regular nugget but only received 7. I also got a 4-piece spicy nugget but only found 2 in that container too. That's just really disappoint... read more I ordered a 10-piece regular nugget but only received 7. I also got a 4-piece spicy nugget but only found 2 in that container too. That's just really disappointing.

This is one of the dirtiest Wendy's locations I've ever visited. It's unfortunate that corporate doesn't seem to be addressing these reviews, or perhaps they si... read more This is one of the dirtiest Wendy's locations I've ever visited. It's unfortunate that corporate doesn't seem to be addressing these reviews, or perhaps they simply don't care. If the public areas are in such poor condition, I can't imagine what the kitchen must be like. The management appears to be either indifferent or lacking the skills needed to effectively manage their staff and maintain cleanliness throughout the restaurant.

A big thank you to Leslie! My family and I stopped by last night (11/14/22) for a quick meal. My salad was perfect, and my son's chicken nuggets were spot on. M... read more A big thank you to Leslie! My family and I stopped by last night (11/14/22) for a quick meal. My salad was perfect, and my son's chicken nuggets were spot on. My husband’s double cheeseburger wasn’t quite right, though. When we brought it to the counter, Leslie kindly asked what was wrong and promptly fixed it with a huge smile. The new burger was hot and fresh, just like Wendy’s used to be! Above all, Leslie’s exceptional customer service went above and beyond our expectations. Please make sure she is recognized for her outstanding hospitality!