Wendy's - Ocoee

The staff that were working tonight at 9:30 on 04/11/2024 did not seem to really care too much about the customer “service” part of their jobs. The guy that too... read more The staff that were working tonight at 9:30 on 04/11/2024 did not seem to really care too much about the customer “service” part of their jobs. The guy that took our order had very short/abrupt answers and continuously said “huh, I can’t hear you”. We tried to order a few things that they were apparently out of and each time he would say “we don’t have that” without giving us any alternatives or listing what exactly they currently had/ didn’t have. Once we got to the second window to pick up our food we order a diet dr. Pepper the guy was super nice but when we asked if it was actually diet he stumbled across his words and awkwardly said yes. I took a few sips and it very clearly wasn’t diet. I was not going to be a jerk and ask him for a new one because diet is just a preference. But that could be a huge deal for someone who is diabetic. Lastly, I had asked for sweet and sour for my TEN piece nugget and did not get the sauce so we asked for sweet and sour..we were handed ONE. This is not my first unfortunate encounter at this location but this has definitely been the most frustrating experience thus far. I totally get that these are all small world problems and at the end of the day my meal was correct for the most part. My biggest issue is the lack of professionalism that I encountered tonight. Regardless of this being a fast food restaurant, it is still a business that is solely based on customer service and there were staff that lacked that basic skill.

If I could give them a zero, I definitely would. The customer service is awful; they really need to hire new staff. One employee in particular needs to be fired... read more If I could give them a zero, I definitely would. The customer service is awful; they really need to hire new staff. One employee in particular needs to be fired, which is probably why this Wendy's has such poor reviews.

Do not waste your time or money at this place. They serve stale food out of a garbage can and they can't even acknowledge They have people waiting on them at th... read more Do not waste your time or money at this place. They serve stale food out of a garbage can and they can't even acknowledge They have people waiting on them at the counter. Every employee I've seen is carrying around their phone like they're on TikTok, and the manager was talking to someone On her personal cell phone while I was standing at the counter for over 6 minutes without anyone acknowledging I was there.

Unfortunately, the service fell below what one typically expects from fast food establishments these days—slow and unfriendly. The primary reason I’m not giving... read more Unfortunately, the service fell below what one typically expects from fast food establishments these days—slow and unfriendly. The primary reason I’m not giving this Wendy's any stars is due to its cleanliness. The trash cans out front were overflowing, the iconic Wendy’s ketchup pumps were not functioning and were covered in ketchup residue, the Coke Freestyle machine had syrup running down the front, and the tables were sticky with food crumbs. It seems like the staff is overworked and understaffed, so it’s likely that no one is dedicated to maintaining cleanliness. This leads me to wonder what the kitchen and food preparation areas must look like.

This is one of the dirtiest Wendy's locations I've ever visited. It's unfortunate that corporate doesn't seem to be addressing these reviews, or perhaps they si... read more This is one of the dirtiest Wendy's locations I've ever visited. It's unfortunate that corporate doesn't seem to be addressing these reviews, or perhaps they simply don't care. If the public areas are in such poor condition, I can't imagine what the kitchen must be like. The management appears to be either indifferent or lacking the skills needed to effectively manage their staff and maintain cleanliness throughout the restaurant.