Menu - Dunkin'

Surprisedly everything was great: fast, right and extremely nice. Usually you would wait, or they don't smile, or coffee is not hot enough or too sweet. read more Surprisedly everything was great: fast, right and extremely nice. Usually you would wait, or they don't smile, or coffee is not hot enough or too sweet.

On 12/30/22 at 8:30 A.M I went to the Dunkin Donuts location at 6820 W Roosevelt In Oak Park IL and I placed an order for : 1 Medium Hot Coffee 1 Small Hot Coff... read more On 12/30/22 at 8:30 A.M I went to the Dunkin Donuts location at 6820 W Roosevelt In Oak Park IL and I placed an order for : 1 Medium Hot Coffee 1 Small Hot Coffee, and 6 5 Pc Hash Browns total amount $14.04 When I got home and tasted the Hash Browns I noticed that they were undercooked. I called and spoke with a young man who stated that he was the manager I told him about the Hash Browns. He apologized and took my name and he told me that he would put my name on the board and I can come in anytime and get a replacement order for the inconvenience. On 1/29/23 at 8:30 A.M I went back to Dunkin Donuts to claim my order only to be told by the Manager Rebecca that she would only give me one Hash Brown instead of the Six that was purchased. She clearly told me that she saw my name was on the board for the order and I had my receipt. I was then told that because I didn't come back in a reasonable time frame that she would not honor the receipt. Her attitude was nasty and she was talking to me from the back of the store instead of coming to the front of the store and talking with me in a professional manner. I thought that she was unprofessional in the way that she handled this situation. She allowed other employees to weigh in on the situation. At that point, I asked for my receipt back and I exited the store. I have been going to that Dunkin Donuts for over five (5) years and this was a big disappointment for me and I am sad to say that I will not go back to that location.