Chipotle Mexican Grill - OAK BROOK

#2 - Mexican - OAK BROOK, #11 - Fast Food - OAK BROOK, Mexican, Caterers, Fast Food
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Chipotle Mexican Grill

Chipotle Mexican Grill
2.5 / 5 (182 reviews)

Description

At this Chipotle location, customer experiences have been mixed, with many indicating significant service issues. Patrons have reported inconvenient policies, errors in orders, and a lack of basic food items even when there was plenty of time before closing. Staff interaction has often been minimal, contributing to a negative dining atmosphere. However, some have praised the leadership and professionalism of the manager, La-La, who has been noted for her excellent customer service and engagement. Overall, while the food can be hit or miss, the service quality seems to depend heavily on the staff present.

Last update: 17.01.2026 from: Mary

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★ 2.5 / 5 from 182 reviews
jonathan-burke
19.06.2024

Stopped in for quick lunch before medical appointment with family. They could not take an order for a quesadilla at 12:50 because apparently they can only take online orders until 1pm. Super inconvenient and rude. Not a place to stop for a quick lunch.

michael-hill-horse8
19.06.2024

As for kid-friendliness, they have a great kids' menu with excellent options like tacos, burritos, and bowls.

tami-clark-2
19.06.2024

The food arrived through Uber Eats, and the bag was completely soaked. The tacos were sitting in a puddle of water or tomato juice, with no container to keep them dry—just wrapped in foil. The tortillas were soggy and unappetizing.

mary-roach-lawyer804
19.06.2024

The service and food can be a bit of a gamble; you might have a great experience, or it might not meet your expectations. Parking is limited to a small strip mall. As for wheelchair accessibility, while the restaurant is generally accessible, the front door is quite heavy, so assistance may be needed to get through.

jose-ledezma-3
19.06.2024

I went to get a bowl with my cousin, I come here often and as I was halfway done with my bowl I happen to bite into a piece of metal which was surprising, I went to the manager and asked for a refund but she insisted.

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