Chipotle Mexican Grill - OAK BROOK
Chipotle Mexican Grill
Description
At this Chipotle location, customer experiences have been mixed, with many indicating significant service issues. Patrons have reported inconvenient policies, errors in orders, and a lack of basic food items even when there was plenty of time before closing. Staff interaction has often been minimal, contributing to a negative dining atmosphere. However, some have praised the leadership and professionalism of the manager, La-La, who has been noted for her excellent customer service and engagement. Overall, while the food can be hit or miss, the service quality seems to depend heavily on the staff present.
Images
Feedback
Stopped in for quick lunch before medical appointment with family. They could not take an order for a quesadilla at 12:50 because apparently they can only take online orders until 1pm. Super inconvenient and rude. Not a place to stop for a quick lunch.
As for kid-friendliness, they have a great kids' menu with excellent options like tacos, burritos, and bowls.
The food arrived through Uber Eats, and the bag was completely soaked. The tacos were sitting in a puddle of water or tomato juice, with no container to keep them dry—just wrapped in foil. The tortillas were soggy and unappetizing.
The service and food can be a bit of a gamble; you might have a great experience, or it might not meet your expectations. Parking is limited to a small strip mall. As for wheelchair accessibility, while the restaurant is generally accessible, the front door is quite heavy, so assistance may be needed to get through.
