Chatime Whitemarsh The Avenue

So disappointed! They made the 16 ounces instead of the 22 ounces of drink and refused to repair it, and wanted to ask me to correct their mistake. I order the same every time the 22 oz Honeydew Jasmine Milk Tea. She insisted I said 16 ounces and said it was a mistake. Horrible Customer Service Experience! You lost a customer who often visited their facility.? (Order details: 11/18/22, 7:02 pm, check#1-0137)

They have a TON of flavors, so everyone can find something they like. I love her brown sugar Boba teas!

What a joke. We ordered a passion fruit slush. Specifically stated we wanted rainbow jellies. Repeated twice. They gave us mango burst. Their whole working crew told us they heard popping mango jelly. We don?t like popping mango jelly and we never get popping mango jelly. They started to have an attitude about remaking our drink. We usually love coming here. But bc of this we are never returning.

What a joke!! They made me the wrong drink and refused to fix it and wanted to charge me to correct their mistake. I order the same thing every time. Peach Green Tea. She insisted I said Pumpkin Milk tea and said it was my mistake. Horrible customer service and they lost a customer who brings his daughter here at least one a week.

My kids are LOVING their drinks!! Beautiful day for a drink to enjoy outside. Pop by and enjoy one too!