Wendy's - Norwood

Consistently an awful drive thru experience. I work in the evenings and usually get food late at night when I get off. I am regularly turned away anywhere from 30 minutes 90 minutes before close, and the one night that I actually get served, they forget one of TWO items that I ordered. I didn't check the bag as it was late and I was trying to get home. Got here just to find out half my food was missing. This place sucks, go to one of the other 8 restaurants within a half mile

They have improved. Idk if it's new management or new worker's. It has stepped up.

If I could give it a zero star rating I would. They got my order wrong, charged me more than I should have. When I told them it was wrong, they were very rude to me and tried to tell me it was my fault and didn’t want to change my order. After talking to a third employee, it was finally corrected.

No wonder the line is long at McDonald's. This Wendy's is a joke.

Placed a mobile order in advance last week for the drive-thru.Employee at the speaker stated I wasn 't allowed to use the drive-thru and had to come inside. I asked why, as a customer, I couldn 't use the drive-thru. He said no problem, come to the window.At the window was his manager. She forcefully told me that because I placed a mobile order, and they were short staffed, she had every right to deny me use of the drive-thru. This was all said in an aggressive fashion, as if she were expecting me to fight back or something. I simply said ok, no problem, I 'll park my car and come inside.I made it clear both at the speaker and the window that I wasn 't a delivery driver, in case there was confusion, but that didn 't matter to them.I go inside, and the employee at the counter goes Are you a doordash driver and for the third time I explain I am not, just a customer who placed a drive-thru order.5 minutes later, I get my food, but no receipt. I ask the guy for one. He disappears, comes back a minute later and says 'all of our receipt printers are broken '. I say ok, no problem, and walk towards the exit.Just before I reach the door, the lady manager calls out 'did you want my NAME or something? '.I said 'no, i just wanted my receipt ' and she goes OH.Rude and unprofessional all around. Everyone before and after me was allowed to use the drive-thru. I left feedback through the Wendys site and requested follow-up contact, but nobody ever did, because they don 't care.