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Contribute Feedback What User likes about Tcby Northport:
The worker Heidi is AMAZING. She ran the driver thru, made the orders perfect and answered the phone line the first ring. She made our banana splits as if she knew us personally. She didn't want our order to melt so she took the time to put the warm sauce on the side without requesting. Thanks for your great customer service!!!! View all feedback.
What User doesn't like about Tcby Northport:
The chocolate milkshake had a freezer-burned taste, but the drive-thru service was fast. However, the two paintings inside the restaurant enhanced the experience by adding a cool, refreshing touch to the shakes. View all feedback.
The ice cream was okay. The employee at the window kinda seemed like she had an attitude and was rushing us. There was no one else there so I'm not sure why. Also, I asked for a menu and she said there wasn't one. There should probably be a menu. We ordered two parfaits on Saturday. I don't think we got the special price. We definitely got the wrong cups, and the girl didn't explain that, according to the site, a parfait is two layers of your favorite yogurt between three layers of your favorite toppings So when I asked for peanut butter and chocolate and she asked what else, I didn't know what else. I just figured it would be peanut butter and chocolate yogurt. She asked if I wanted fudge and I said just chocolate and apparently that's not doable, because she asked like chocolate fudge and I finally just said sure, because we just obviously weren't on the same page and she wasn't explaining anything. Also, one was overfilled and chunks of toppings fell off in the car as soon as we were handed them.
I’m honestly really disappointed tonight. I think $6.91 for a small cotton candy with sprinkles is a bit much, especially when the cup isn’t even filled up all the way.
The worker Heidi is AMAZING. She ran the driver thru, made the orders perfect and answered the phone line the first ring. She made our banana splits as if she knew us personally. She didn't want our order to melt so she took the time to put the warm sauce on the side without requesting. Thanks for your great customer service!!!!
My visit here was very quick and swift.I had the small cup of Pomegranate Raspberry Sorbet which was very very delicious..It was $3.95 tax included.I'd definitely go back for more.Besides they have a $2.99 daily special.
I love eating ice cream every day, but I was disappointed that my favorite restaurant didn't take me in today.