Bin Hai - Northbrook
Bin Hai
Description
This charming American Chinese restaurant has garnered varied feedback from its patrons. While many have praised the fresh and flavorful dishes, such as the standout orange chicken and Mongolian trio, others have faced frustrating service issues, including delayed orders and incorrect meals. Positive experiences highlighted warm, friendly staff and generous portions that often provide great value. However, guests have also expressed dissatisfaction with the restaurant's handling of errors, especially concerning dietary preferences. Despite these inconsistencies, many diners are willing to return, charmed by the delicious offerings and potential for improvement in service efficiency.
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Feedback
The spicy garlic sauce was exactly what I wanted it to be: dark reddish-brown, slightly sweet/slightly sour and with a good amount of heat. My first time here, but I'll def be back. Thank you, Bin Hai. Very much appreciated.Just visited again two weeks later--and it was somehow even better! This is truly great Chinese-American food. Love this place! And business owners are so nice!
Great reliable cheap takeout. I like to get Hunan Chicken or Broccoli Chicken with Szechuan Green Beans and get a few really well-rounded meals for $24. Owner is friendly and if you give respect you will receive it in kind.
I placed an order at Bin Hai on 8/28/22 at 3:44 p.m., requesting it to be ready by 5:15. When I arrived at the scheduled time, my food was not prepared. There were eight people waiting, some for over an hour, during my visit. At 5:35, the young staff member at the front desk told me my order was ready but still needed to be packed. I waited until 5:50 before a woman came out and said my order had been ready for a long time but must have been taken by someone else. This was frustrating and unacceptable. If you can’t fulfill orders on time, please be honest about it. While I waited, I heard orders being confirmed by staff, yet DoorDash later told me my order was never processed in their system. Going forward, I will stick with Golden Star, as they have never disappointed me.
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QR-Code for the menu
