De Lush - Menu

Do not order from DeLush Burger House. Absolutely disgusting place starting with the food and ending with the staff/ Manager. Just placed a order from them toni... read more Do not order from DeLush Burger House. Absolutely disgusting place starting with the food and ending with the staff/ Manager. Just placed a order from them tonight 5th November 2021 and omg where do I start. Firstly took forever, then when it finally arrived I didn 't even get what I ordered. All I wanted was a burger some chips and a spaghetti bolognaise with Garlic bread. I was given 2 burgers some rank sweet potatoes fries and 2 cans of Coke. Not my order, so rang them, I spoke to a worker and tried to tell them that I had been given the wrong order. He started complaining that he had no credit to phone us to say that he had no Garlic bread, spaghetti or chips. I said why didn 't he use the shop phone, he complained that he had no staff, that he was the only worker there and he did not have time to do anything and no time to talk to me. I asked to Speak to the manager, he said he was the manager. I said that he should have credit on his phone if he managing a business and needed to speak to his customers, he told me and I quote it is none of my business if he had credit , I was flabbergasted he was the one whom told me he had no credit. He then told me I can complain online, I can ring whoever he didn 't care , he was the only one there and didn 't want to talk to me. I said you need to shut the shop as you can not run it like this, that you are just taking people 's money and not providing the service. I asked for a refund, he said no that he gave me alternatives more expensive) I was like not what I asked for you are telling me what I want to eat. I said you are the manager and that ycan give me a refund, he just told me that I do not want to talk to me any more and goodbye and put the phone down on me. Absolutely disgusting place and staff, I will certainly be taking this further. Had to give 1 star only so I could leave a review, otherwise would have given minus stars.

If you like hot fresh cooked tasty food then do not order from here. I ordered for my family the food was totally disgusting, I ordered a combination Kebab it w... read more If you like hot fresh cooked tasty food then do not order from here. I ordered for my family the food was totally disgusting, I ordered a combination Kebab it was cold, hard and covered in little black bits where the grill hadn’t been cleaned please see attached image. I complained and another was sent, although slightly better it was also cold and wasn’t what I had originally ordered.