Reviews - Shell
Reviews summary
Leonard's Restaurant stands as a popular stop for OTR drivers, thanks to its cleanliness and friendly staff. However, it struggles with significant operational issues. The gas pumps often malfunction, with slow speeds and difficult-to-read screens causing frustration. Additionally, navigating the exit can be hazardous due to obstructing semi-trucks. While the restaurant itself maintains high standards, including immaculate restrooms and top-rated driver showers, customers have reported food shortages and inattentive service. Overall, Leonard's offers a welcoming environment, but persistent logistical challenges detract from the overall experience, leaving room for improvement.
Was Amber M at Shell a mag?
I always make a point to stop at this restaurant as my halfway point between Ohio and Pennsylvania. The place is always extremely clean, with restrooms that are spotlessly clean like a hospital. The employees are friendly and knowledgeable. Most importantly, the restaurant is well-lit and feels safe. View all feedback.
What Izzatilla Hasanov dislikes about Shell:
Prior to arriving, I called ahead and even inquired about getting a shower at this restaurant. I was assured that it would be available. However, upon completing my visit, I was informed that the shower was not ready or accessible. View all feedback.
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Reviews from various users
Last update : 25.12.2023
Prior to arriving, I called ahead and even inquired about getting a shower at this restaurant. I was assured that it would be available. However, upon completing my visit, I was informed that the shower was not ready or accessible.
Convenient for travelers, affordable gas prices, delicious food, well-maintained facilities, and welcoming staff.
I always make a point to stop at this restaurant as my halfway point between Ohio and Pennsylvania. The place is always extremely clean, with restrooms that are spotlessly clean like a hospital. The employees are friendly and knowledgeable. Most importantly, the restaurant is well-lit and feels safe.
Clean restrooms and very neat and organized store customer service is good .The food area are normal. Will come back when in location.
I'm an OTR Driver . This place is clean , friendly staff . The drivers showers are a solid 10 , they have outdone themselves . The size alone is bigger than 3 pilot shower room combined . Great hot water , not hot 1 minute cold the next , huge walk shower RAIN SHOWER HEAD ... This place is a good place to hold up for a night or do a 34hr
Last update : 08.07.2022
Be prepared to spend 20 minutes trying to get your card to read at the pump
I must be the cleanest truck stop I've ever been
The gas pumps are consistently out of order. The system for the pumps has supposedly been upgraded, but it feels like it's still stuck in the 1990s. The speeds are slow, the screen is hard to see, and there is a significant delay after entering payment that can result in entering incorrect codes. Then, everything has to be restarted! The amount received is sufficient, but making a left turn out of the station can be quite challenging due to the semi trucks blocking the exit for minutes at a time. It seems like better design or a traffic light is needed. Be cautious of accidents! It's surprising that Leonard's hasn't addressed these issues as they seem to be well-known problems.
The place was clean, gas was reasonably priced! Their coolers were picked pretty clean! Their staff were huddled together and were more concerned about laughing at some local news/gossip they saw on their phones to notice people waiting in line.
This restaurant is a complete joke. We arrived at 5:00 PM and they were already out of food. We only got a drink and had to stand around while everyone else was enjoying themselves and socializing. We were so close to walking out but we will never be returning to this place again.
