Pizza Hut - Normal

#1 - Pizza - Normal, Chocolate Chip Cookie, Chocolate Brownie
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Pizza Hut

Pizza Hut
2.9 / 5 (325 reviews)

Description

In a recent dining experience at a local Pizza Hut, customers have faced a rollercoaster of service and food quality. Among the criticisms, long delivery times, incorrect orders, and poorly-prepared items prevailed, leading to frustration and disappointment. Some patrons reported unhelpful staff and even hair found in food, amplifying their dissatisfaction. However, not all experiences were negative; a few customers praised the swift resolution of issues by staff, particularly one employee named Katrina, who turned a poor experience into a positive one with attentive service. Ultimately, consistency remains a key concern for those hoping to enjoy their meals.

Last update: 23.06.2026 from: Andy

Feedback

★ 2.9 / 5 from 325 reviews
andy-smalley
20.11.2025

Pizza was cold and made wrong, ordered meatball and extra cheese, it had some meatballs on it but very little cheese, it was delivered through doordash instead of their own delivery person which i didn't agree to and wouldn't have if informed of it, andit took forever for them to make the delivery, the pizza was ice cold by the time we got it, called to complain and the guysaid to bad and hung up

s-k-snake3124
20.11.2025

Order initially arrived cold due to Dasher driver delay. Manager Carlos responded immediately, apologized and sent fresh, hot order very quickly. Service and Quality were exceptional!! Family was very happy. Thank you, Carlos Team!!

carl-cox-fish955
20.11.2025

Order from someplace else. 29.00+ from my account, and they never delivered, and closed at 10pm. Want good pizza, call papa johns. As of this moment, I have not gotten my money back.

traci-wells-1
20.11.2025

Placed an order for my teenager's hotel party, ended up needing to be delivered thru a 3rd party company and they picked up the food and never delivered. I spoke with the General Manager Michelle twice and she was extremely kind. Her customer experience isone of a kind, she was so apologetic made it right got me my food and gave me a deal. Much appreciated Michelle you saved theparty ????????????????

kassidy-steffen
20.11.2025

I just called to place an order over the phone and a girl name Callie answered the phone. When I told her my number and name she hung up. I called back and a man answered the phone and said she wasn?t having a good night. This is terrible customer serviceand she should not be in the industry.

FAQ

You can watch major sporting events on a screen / TV right in the restaurant.

The restaurant accepts the common credit cards.

More information

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