Mcdonald's - Normal
Mcdonald's
Description
At this restaurant, customer experiences are notably mixed. While some patrons appreciate the budget-friendly prices and family-friendly atmosphere, highlighting the food's overall quality, many others report severe service issues. Complaints range from incorrect orders and rude staff behavior to a lack of accountability from management. Instances of unprofessional conduct and ineffective communication exacerbate frustrations, leaving customers feeling disrespected and ignored. Although the location's convenience is acknowledged, the overwhelming sentiment suggests a significant need for improvement in staff training and management practices to restore its once favorable reputation.
Images
Feedback
Unless all drunk people from the clubs are there (usually at about 3:00) his great to eat a quick bite. Not McCafè tho
This restaurant is very budget-friendly and inexpensive. The atmosphere is perfect for children and families, making it a great place to stop and take a break during your journey. I highly recommend making the effort to visit Donald's restaurant.
I ordered through the drive thru and my sandwich was wrong so I went inside. They made me another sandwich and unfortunately I did not check it before I left because it was still wrong! I got home and realized the problem so I called to complain. Nobody answered the phone and I could not even leave a message
The service was great, even though the staff had difficulty with English communication.
I wish i could give zero stars. I have never been more disrespected in my entire life. The worker here told me my order did not process and refused to give me any help with getting my money back or even help get my food. I simply ordered pops for me and my friends and i was screamed at in my face getting told i was stupid. I have a lot of respect for people that work in food service after working in some myself. I have never had to raise my voice at an employee until today. The manger here is the most disrespectful, disgustingly horrible person i have ever come in counter with. This place deserves some new management because other employees i have talked with have been very kind. I have been here plenty of times and this was my worst experience ever at any food establishment. I approached the manger very kindly and i was screamed at right from the start. I have never seen someone disrespect any customers like i was disrespected today.
Menu PDF
FAQ
More information
QR-Code for the menu
