Subway - Niu

Hey guys, sorry for coming in late. Appreciate you!

Very rude staff, lady in the counter shouting on kids…asked for a cup for water their response was no water size cups. My second bad experience in Hawaii at Subway…

Customer service is severely lacking at this location and be careful when paying with a credit card, they somehow add an extra 20% tip to the transaction without telling you. I caught it on my receipt and questioned the worker. He said there was a prompt to opt out but that wasn’t true, only the total was displayed and prompted on the screen. I’ve used several similar cc terminals and they all have tip options, this one didn’t for some reason… I like tipping when workers have decent service and etiquette, but this guy was none of the above. Check your receipt at this Subway location.

Very very bad service. Little boy making my sandwhich would not stop talking to his coworker. Who also looked tired of him. Was in a hurry and it took 20 minutes to get a single sandwhich. Was also talking about strange things. Would not come back here…

Terrible service! Do not recommend anyone going to this location. I asked for more cucumber on my sandwich and the worker made a mad face and said that they only allow 3 slices for the 6 inch sub…. I told her that that’s the first I heard about any Subway stores limiting the toppings. She ended up giving me 2 more slices of cucumberbut she kept grumbling about it. Just the way she was bossing around other workers made me ask if she was the owner and she said yes….I told her that her device is terrible and I don’t think I will return to this location. She said that’s fine no come back I love Subway and I wish they have better control over the franchise owners