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Contribute FeedbackArabella offers a unique dining experience with a mix of reviews from customers. Some found the food to be average, with dry meat and cold potatoes, along with a lack of training for the staff. However, others praised the fantastic Lebanese cuisine, vegan options, and excellent customer service that made them feel at home. The ambiance was also highlighted positively, with some diners enjoying the belly dancer and the hospitality for family celebrations. Overall, while some had mixed experiences, there were still those who appreciated the staff's attention to detail, accommodating food intolerances, and providing a memorable dining experience.
The ambiance and service was the best which was i really like it. this time food was really disappointed, i have ordered a lamb mansaf which was full of spices and strong flavour of cinnamon I didn’t like at all. Lamb Skewers was almost burnt. Still love you guys
The food was amazing, really tasty. But the service really needs to be improved. We all ordered drinks at the same time but only some came out. We then had to ask for two of the drinks 4 times before they came out! One never came because it wasn't in stock, but they never told us until after dinner?! We had to ask for other food multiple times too, because it never came. I understand mistakes happen, but not sure why we should remind staff more than once. I should note that we were refunded the two drinks which was good .
The food was fresh and delicious, and the best part was when the best sizzling knafeh dessert came they had created that day. We were delighted. My dining experience at Arabella was truly exceptional. From the moment we entered, the welcoming atmosphere and attentive staff made us feel very special. Thanks Arabella team !!
Way too overpriced, bad service food was nothing great. Not worth it at all. We also got charged a huge “credit card surcharge” more than I’ve ever seen before! Wanting to know what percentage they charge for credit card surcharge? Also noticed when I left that $1 extra here and there was added to some items on my receipt. Not sure what for! Scamming behaviour horrible service. My apologies, I noticed the receipt was correct. However, rest still stands true. Very horrible customer service, wayyy too overpriced, extremely excessive surcharges I’ve never seen elsewhere before, owner replies in a very rude manner to other people’s feedback. Humble yourself.
Horrible service and ridiculously small portions. We were served by such an arrogant and rude waiter, who was slightly passive aggressive with his responses which we found really odd…anyways the food arrived in such small portions we were shocked…11 dollars for a small amount of chips, 36 dollars for mansaf which was literally suited for a 5 year old. 5 dollar credit card surcharge! Are you for real? Had we known this, we wouldn’t have gone in. Horrible and such a waste of money.
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