Dunkin' - Newark
Dunkin'
Description
The restaurant presents a polarized experience for patrons. On one hand, customers have expressed dissatisfaction with the drive-thru service, citing extensive wait times and poor order accuracy—often feeling overlooked in favor of walk-in customers. On the other hand, the establishment is commended for its commitment to food safety, ensuring hygienic practices that eliminate concerns about cross-contamination. The quality of the food receives high marks, striking a balance between disappointment in service and satisfaction in culinary preparation. Overall, this venue offers excellent food but needs to improve its customer service efficiency.
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Feedback
The cold foam for the cold brew is never kept refrigerated, so it curdles every time I order this drink.
I was very pleased to discover a restaurant that guarantees there is no cross-contamination from airborne hair particles in the food. This place follows safe and hygienic food preparation practices. Thank you for your outstanding service and for demonstrating your commitment to cleanliness with hairnets.
I waited 25 minutes for two coffees at this restaurant. I wouldn't recommend placing a mobile order here, as it seems they prioritize drive-thru and walk-in customers. Even after asking twice, I was still the last to be served.
The drive-thru experience at this restaurant was extremely frustrating. I visited around 11 PM on November 5th, and the employee who took my order ended up talking to the customer ahead of me for 10 minutes before even trying to process my payment. When it was finally my turn, he seemed to forget my order and asked me to circle back around. In the end, I wasted 15 minutes and never got my food. Overall, it was a disappointing experience.
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QR-Code for the menu

