Arby's - New Philadelphia

The young lady at the drive-thru window was very rude and snotty. I don't understand why she was so unpleasant, but she is not suited for working in customer service. I work in a similar field and always strive to make my customers feel special in the hopes that they will return.

So very slow! they were not busy and I still sat in the line for more than 20 minutes used for 2 regular roast beef sandwiches!

Food was great, although I got the French dip sandwich meal and they didn't give me any aju sauce

If I could give 0 stars, I would. We arrived at 8 o'clock and it took 5 minutes to take our order. Then they brought our drinks to the window and asked us to wait. We only received our food at 8:30. We brought our food home and each order of fries was burnt and cold. The sandwiches were also cold, as if they had been made and left sitting while everything else was being prepared. There was no excuse for the long wait. Why did we have to wait so long while other cars only waited 5 minutes at most? Never again! 63 for a cold meal!

The food is good and the milkshakes are large. However, they always seem to forget something from my order. Overall, I am very satisfied with the experience.