Sassafras - New Orleans

Restuarant had no notice that I had made a reservation online. they seemed confused when I told them that. it took an hour to sit because of the crowd, but I was always told that I would be the next place and people still sit in front of me without reservation. that was amazing.

The food was very tasty and more than sufficient in quantity. The waiter was quite engaging and fun and provided great service. The whole dining experience was fun for my family.

Service was horrible. Didnt recognize our reservation online. Served wrong food and blamed us for his mistake. Served food cold. Everyone in our section waited for over 1 1/2 hr for food. Waited over 30 min just for a drink, waited 45 min for order to be taken.

Understaffed and underwhelming. Horrible experience from beginning to end. Avoid this restaurant.

Decent menu, the food (with one exception) was good. The one exception was my burger which I ordered very rare . It came well done (no pink at all) and, thus, quite dry. Since, as a group, we were on vacation and having a good time I kept my mouth shut about it. Everyone else said their meals were good so it wasn 't a completely wasted time. The waitress, while polite, wasn 't the most attentive and didn 't keep track of our needs well at all. The service picked up towards the end but it wasn 't enough to salvage her tip.