Buffalo Wild Wings Grill - New Bern

We ordered wings and two burgers the burger meat was so small and thin onions on our burgers were even bigger and thicker than the meat. You may have let out the meat because everything you could taste is veggies. Seriously, McDonald?s has bigger parties. The wings were also hard because they were boiled over definitely not recommend

The hostess was too busy to seat us when we arrived. She explained that she was struggling to enter Doordash orders. We finally seated ourselves in the bar. Waitress brought our drinks and appetizers but no napkins or silverware. Had to ask for them. Drink order was incorrect. We got our own straws from the now deserted front desk. Asked the bartender for additional napkins, wet wipes, and to- go boxes. Food was pretty good but had to ask for our sauces twice. We were looking forward to a nice casual meal but it wasn't fun at all. Maybe employees need to be better trained on procedures and customer service.

Had amazing drink that taste like a banana cream pie, very unique pretty presentation. Thank you Jessie

I wanted to give feedback on our visit to Buffalo Wild Wings. First off, we were greeted by host promptly as soon as we entered and he was wonderful. He walked us to a table only to find the servers tables in her section were dirty and littered with straw papers. He tidied up the table for us wiped it. Not a big issue for us because we all work in the field and unfortunately understand the need for a lending hand at times. However, as our visit went on, things went to the worst experience in a restaurant EVER!!! We ordered our drinks and appetizer and they came out. Then my daughter needed a beverage refill and we sat there for 15 minutes waiting for the waitress to return and I finally walked up to the bar and retrieved her refill myself. Once I sat back down the server had returned with my salad when I was getting her refill and had gotten it wrong. I was not about to wait another 15 minutes and management presence nor other employees were no where around. Rather than waiting again I walked into there back area at the door and noticed 3 employees standing there doing absolutely NOTHING!! Half our food was just sitting in the window and our lovely server had her face in her cell phone looking at herself. I asked another employee about getting our server which she gladly did so. It was the same girl who refilled my daughters water at the bar. I didn?t catch her name however, I appreciated her kindness of looking out for a patron that another server was getting tipped from. When I explained my issue to our server, she said she would gladly try and address my issue. I returned to my seat. When our server came back out, the line cook followed her to the door trying to help with my issue. Kuddos to your line cooks!! The food was then brought out directly after that. My husband?s fries were ice cold! Guess we should have expected that seeing how our food just sat in the window waiting to be ran while our server found her cell phone was more important. Then, I?m looking at husband and his eyes ? got huge and I asked him what was wrong. He said he just saw a roach scurry around to the next booth. I got up real quick and took my flashlight out on my phone because it was rather dark. Removed my shoe and tried killing the thing. All restaurants have pests. If they tell you they don?t they lie! With that being said though all restaurants should have a pest management in place and they really shouldn?t be in the dining room. The roach was getting away and I lifted up the booth seat because again I?m in the field and know what to do. In there booths were soooo dirty it?s a no wonder they don?t have more than roaches. We decided to get the bill and leave. I believe if management made a presence it most likely would not have been as bad as it was. Cooperate should really take a long look at this store. Obviously one review isn?t going to work however I see several on here . My family will not be returning to this establishment with this ma

We checked online to see what time they closed and it said 10pm. We walked in at 9:15 and stood there for 5 minutes before anyone even acknowledged us and then when we told them there would be 2 of us we were informed that they were only doing Togo orders, no dine in. We said but your open until 10 and it?s only 9:20 and the employee responded with that what his manager told him to tell everyone. As a GM of a restaurant this is the most unprofessional thing I?ve ever heard. Do your job and take care of your customers, don?t worry about be able to go home the second the doors close. That?s how you end up with no customers and a bankrupt business. We will never return to this location ever again.