Bertucci's Italian - Needham

Been coming to this location for 20 years for sauce and dough to make pizzas at home. When we do dine in the kids love the spaghetti meatballs. The managers hav... read more Been coming to this location for 20 years for sauce and dough to make pizzas at home. When we do dine in the kids love the spaghetti meatballs. The managers have his always been pleasant and attentive.

Customer service was HORRIBLE ! The guy at the front end with medium brown hair I believe his name is JOE was absolutely RUDE and appeared to be under the influ... read more Customer service was HORRIBLE ! The guy at the front end with medium brown hair I believe his name is JOE was absolutely RUDE and appeared to be under the influence. When complained to the manager he didn’t even let me finish my complaint he literally said “ yeah I know talk to the guy in the front” which was JOE. Thankfully another customer saw what was happening and said something in my favor. Shortly after that as I’m leaving I see the guy JOE out on the side smoking. I wouldn’t recommend this place to anyone. I think the staff is a reflection of the manager which is careless for customer service and the way he handles customers complaints. If you want to have a nice night out DO NOT GO HERE FOR THAT!

This bertuccis is filled floor to ceiling with black mold. Food is left out for hours, then re-refrigerated and re-served for days on repeat. The cooks do not k... read more This bertuccis is filled floor to ceiling with black mold. Food is left out for hours, then re-refrigerated and re-served for days on repeat. The cooks do not know or respect food safety protocols, and the management is complicit in allowing this shoddy cooking. Do not eat here, mass report this restaurant to the needham department of health. They are somehow still operating despite my report that was received and “acted on” by needham DOH.

Great location, great service, clean and inviting. Love the staff too! read more Great location, great service, clean and inviting. Love the staff too!

Why does the cashier deal with placing dry pizza topping basil) without using gloves or utensils? read more Why does the cashier deal with placing dry pizza topping basil) without using gloves or utensils?