Dunkin' - Nashua
Dunkin'
Description
Nestled in Nashua, this Dunkin' location presents a mixed bag of experiences, with standout customer service countered by disconcerting cleanliness issues. While some patrons praise dedicated staff like Sir James and Lisa for their attentive service and accuracy, others report unprofessional handling of minor errors, rude interactions, and unsanitary conditions behind the counter. Complaints of slow service and confusion in the drive-thru add to the frustration, leading several customers to vow never to return. Ultimately, the restaurant's inconsistency leaves many questioning its viability, alongside a hope that corporate will take notice and address these critical concerns.
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Honestly, I’m shocked that this Dunkin' location in Nashua remains open given the obvious lack of professionalism and poor cleanliness. During my recent visit, I witnessed a woman named "Barbie" shouting harshly at a coworker over what seemed like a minor mistake, embarrassing them in front of customers. The situation felt tense and almost became physical. On top of that, there were noticeable food and drink spills behind the counter that appeared neglected for quite some time. These unsanitary conditions are especially concerning in today’s post-pandemic world. This place should be shut down immediately.
The coffee was outstanding, and the woman handling the drive-thru orders was friendly and upbeat. It was a refreshing surprise to experience such excellent service in today's retail world.
I've been visiting this restaurant every day for the past six months, but today will be my last visit. Most of the staff, including Nick and Linda, and really about 99% of the crew, provide excellent service. Unfortunately, my side of cream cheese was missing from my order (which can happen), so I went inside to ask for it. The girl at the drive-thru was very accommodating and said, "Sure, no problem." However, the unpleasant woman at the counter insisted that I couldn't have it unless I had paid for it, basically acting as the 'cream cheese police.' It's a shame because I really enjoyed going there, but her attitude made the experience uncomfortable. There's another restaurant just two blocks away...
Among all the Dunkin' Donuts locations I've been to, this one truly stands out due to its welcoming environment and outstanding staff, especially Kristen, Lisa, and Sid.
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